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ppl
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Post Patron

Rear camera problem

Hello.

I have a problem with rear camera. When I use camera control there is a message “your camera isn't set up, or you're already using it”. After that it switches on front camera and it works. How to fix it?

5 REPLIES 5
v-albai-msft
Community Support
Community Support

Hi @ppl ,

Are you using a mobile device or a laptop? Do you have more than one Camera controls?

Have you enabled camera permission for your device? Not only in your device settings, but also in your browser settings.

v-albai-msft_0-1623398992042.png

Besides, If the camera control stops working on an Android device, republish your app, and reopen it on the device. Check if this can solve your issue.

Best regards,

Allen

ppl
Post Patron
Post Patron

@v-albai-msft 

This problem is only on mobile devices. All permissions was given and front camera is working. Republishing app is not helping

Hi @ppl ,

Does the rear camera work well(I am referring to the hardware side)? Try to take a photo using the rear camera to check if it works as normal.

Maybe this issue is more related to the mobile device itself, so have a try to restart your mobile phone, then check the result.

Best regards,

Allen

ppl
Post Patron
Post Patron

Hi @v-albai-msft .

I see this problem on different mobile devices. Rear camera works good in other apps.

Hi @ppl ,

The last solution I can though of: try to revert your app version to a previous version, check if issue presents.

v-albai-msft_0-1623737551648.png

 

If still not work, since rear camera works well on my side(not sure if your issue is affected by your settings or some other apps in my mobile phone), for your issue I would suggest you submit a support ticket for further help.

https://admin.powerplatform.microsoft.com/support 

Best regards,

Allen

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