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abd3127
Kudo Kingpin
Kudo Kingpin

Recently updated a app, after publishing data is getting erased when navigating to new page

Hi,

We have a live PowerApp form working perfectly. However there are some more functionality being added to it.
As we made some changes to it.(as small as adding a label), the app stops working as before.

After making some changes to the previously working app when we navigate to a new screen all the fields are reset and data is removed from the form.

 

Is anyone else facing this issue?

Any suggestion on how we can make our app work as before?

 

Thanks

4 REPLIES 4
sridutt
Power Apps
Power Apps

@abd3127  can you share more details around powerapps version where this worked and version that has issue? One other thing you can do to confirm is publish version of app that works in latest powerapps version without additional changes you added.

v-xida-msft
Community Support
Community Support

Hi @abd3127,

Could you please share a bit more about the issue within your app?

Which version is your PowerApps app?

I have made a test on my side, and don't have the issue that you mentioned.

Please take a try to restore your canvas app into the previous version where your app runs well. Then add a Label control within it, and re-publish your app, check if the issue is solved.

More details about restoring a canvas app into previous version, please check the following article:

https://docs.microsoft.com/en-gb/powerapps/maker/canvas-apps/restore-an-app

 

If the issue still exists, please consider get the Session ID of your canvas app, then submit an assisted support ticket through the following link along with the Session ID value:

https://powerapps.microsoft.com/en-us/support/pro/

More details about getting a Session ID of a canvas app, please check the following article:

https://docs.microsoft.com/en-gb/powerapps/maker/canvas-apps/get-sessionid

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @sridutt

The powerapps version in which i am getting errors is 3.19012.18.

 

The app was published back in DEC with version 3.18112.17 where everything was working fine.

Also i have revrted my app back to this version to check if it works. But it is still giving me the errors. (Erasing the data)

 

 

Thanks.

Hi @v-xida-msft @sridutt

I created a new tes app which has forms and same structure as my previous app (Not complete functionality as older app is big).And updated it with labels, other custom controls. This app does not give me any problems.

 

But when i edit and republish a app which was created earlier (before 16 th January), it gives me same errors. Its erasing data from the forms. 

 

Please suggest me some ways in which i can get my app running successfully.

 

Thanks

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