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Channah
Helper III
Helper III

Removing all premium features so app returns to normal and anyone can use it?

Hi, 

 

I used a premium feature then removed it. 

 

removed the connection. 

 

Still not letting enter app from non premium account. 

 

How do I return my app to normal? 

Can't open ticket as only my company admin can and I do not know who it is? 

 

Does anyone know how to solve this before I spend a lot of time trying to find the admin?? 

 

Thanks in advance. 

 

CH

 

1 REPLY 1
EricLott
Super User
Super User

I had a similar issue with the Azure AD connector. I removed it, but it still showed up in the permissions list and wouldn't let users open the app without Azure AD credentials. It took a while, but it eventually was removed. Not sure if there's much you can do other than wait unfortunately. I tried everything I knew to do.

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