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AaronRichardson
Resolver I
Resolver I

Rich Text Editor Loses Interface

I've built a component and embedded a Rich Text Editor in it. In preview mode the control works perfectly as intended - when I fill the control with text, a scrollbar appears and begins to scroll the text as more is added:

AaronRichardson_0-1598386747750.png

But once I publish the app, the interface begins to disappear as more text is typed:

AaronRichardson_1-1598386907738.png

No amount of erasing the text will bring the interface back.... these are the main settings on the control:

AaronRichardson_2-1598387135229.png

I most recently tried hard coding the height property to see if that fixed the issue, but it didn't. 

 

I found someone with potentially the same issue, but no resolution was ever added. I'm wondering if anyone has an idea for why this is happening and if there's a way to fix it. 

 

My app design is responsive (aspect ratio lock is off, scaling is off), which I fear may be the contributing factor into why this happening. Any suggestions or thoughts are welcome!

4 REPLIES 4
v-xida-msft
Community Support
Community Support

Hi @AaronRichardson ,

Could you please share a bit more about your issue?

Do you add a Rich Text Editor control inside a Component control?

Which version of Power Apps do you use to design your app?

 

Regarding the needs that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. The screenshot as below:

4.JPG

 

The version of my Power Apps is 3.20083.15. My Component as below:

5.JPG

 

Based on the issue that you mentioned, I think this issue is related to your Power Apps Version. Please consider use following previous version of Power Apps to edit your canvas app directly, then make some changes to it, and then re-publish it, check if the issue is solved.

https://create.powerapps.com/v3.20082.19.159574419/studio/

 

Also please consider try to run your published app using different browsers, then check if same issue occurs.

 

Regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-xida-msft,

 

Yes, the rich text editor is embedded in a component.

 

I've tested in Edge and Chrome, both have the same issue. 

 

My version of PowerApps is currently 3.20082.25. The version you linked is a version I was using last week (3.20082.19), but I tried publishing using that version again and got the same issue.

Hi @AaronRichardson ,

Have you tried to create a new canvas app using previous version of Power Apps? Same issue?

 

Please consider create a new canvas app using previous version of Power Apps I provided above, then add the Rich Text Editor control in it, then check if the issue is solved.

 

Regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-xida-msft 

 

I created a new app and embedded a rich text editor into a component, then published the app. That did not replicate the issue. So I decided to delete and replace the rich text editor in my existing app to see if that would fix the issue. It did not resolve the issue. Both published apps are the same build version of powerapps (3.20082.25).

 

New app:

AaronRichardson_0-1599145418808.png

Old app, new rich text editor control:

AaronRichardson_1-1599145446572.png

 

Any other suggestions of things I could try?

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