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Advocate II
Advocate II

Rich Text Editor: leaving focus does not kill onscreen phone keyboard

I'm having trouble with an IPhone's onscreen keyboard working with a Rich Text Editor control.

To demonstrate, put an RTE control, a TextInput control and an icon (used as a button, near the top) on a screen. Publish it for a phone.

If I tap inside the TextInput control the phone's keyboard appears; I type some text; I tap on the icon (move focus away from the TextInput control) and the keyboard disappears. Good.

If I tap inside the RTE control, the phone's keyboard appears; I type some text; I tap on the icon, but the keyboard DOESN'T disappear. The only way I can make it disappear is to select 'Done' within it before selecting the icon.

This seems like an inconsistency between two different types of text input control. If I don't use Done to clear the keyboard before moving focus away from the RTE it is impossible to clear it except by moving to another screen.

Is there a way round this? It looks like a Leave Focus event in the RTE is not killing the keyboard as it should. I've tried having the icon's OnSelect change the RTE's display mode to View, or even change it's Visible to false, but neither work.  

Community Support
Community Support

Hi @JonathanGibbs ,

Based on the issue that you mentioned, I have made a test, and the issue is confirmed on my side.


It seems that clicking other place within app screen could not move focus away from the RTE. I would post this issue to my product team, if this issue is solved, I would reply here.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-xida-msft 


Any update on this?

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