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Kudo Kingpin
Kudo Kingpin

Server response: Error from token exchange: Bad authorization token

All of the sudden, none of our apps will work on any mobile device, regardless of carrier. All apps throwing multiple errors like this one. Desktop apps do not appear to be affected.


PowerApps Error.png


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Hi @ericonline, I'm always listening. Product Team has been updated and I've asked them to review and respond ASAP. 



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Hello, I always get this message every time I open my power apps
Thank you
Community Champion
Community Champion

Running through all the apps we have in service, the issue appears to be limited to the Office365Users connector. I see your error involves .MyProfile. I also see it on any app using .MyProfileV2, .Manager, .UserProfile as well.


Helper III
Helper III

I'm having the same issue

Having same issue. Only mobile devices affected.

Community Champion
Community Champion

@AveDog08 and @david2, Does your error message also have to do with the Office365Users connector?

Advocate I
Advocate I

Same thing here. I found this which might shed light on it but interesting no word yet from the Powerapps team at Microsoft. Its kind of important.


I utilize the office 365 connector in every application, so I would have no way to know for sure. I can say that the issue has not affected any of my on-premise connections, just Office 365-related (OneDrive).

East coast USA.


Community Champion
Community Champion

@Anonymous, if you're listening, so far the issue summary seems to be:

- Only affecting apps on mobile devices

- Only affecting Office365Users connector **EDIT** And Sharepoint connector

- Every error msg mentions

- Widespread reports from Australia, UK, East and West Coast USA

- No information on, azure support twitter nor azure status pages

- Issue has ~225 views in the last ~20 mins or so. Lots of people looking for answers. 

Please escalate 🙂

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