cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
knutarst
Regular Visitor

Service Desk Example

When I change the status to Closed the DateClosed field in the Tickets spreadsheet is updated to the current date. When I change the status from Closed the DateClosed field is updated with a blank date. Can someone help me find the sourcecode that update this DateClosed field?

3 REPLIES 3
cherie
Power Apps
Power Apps

Hi,

 

The formula in for the Save button is as follows

 

If(TextBox5_25.Text<>"Closed", UpdateIf(TicketsCollect1,ID=EditRecord.ID,{Status:TextBox5_25.Text,AssignedTo:assign,DateClosed:"--",AccountName:TextBox5_59.Text,Priority:TextBox5_60.Text,Subject:TextInput2.Text,Description:TextInput4.Text,Comment:TextInput3.Text}),UpdateIf(TicketsCollect1,ID=EditRecord.ID,{Status:TextBox5_25.Text,AssignedTo:assign,DateClosed:TextBox3.Text,AccountName:TextBox5_59.Text,Priority:TextBox5_60.Text,Subject:TextInput2.Text,Description:TextInput4.Text,Comment:TextInput3.Text}));Navigate(DashboardPage,ScreenTransition.Fade)

The key part is that the DateClosed is set to "--" if the status text box is not "Closed"

 

Hope this helps! (I hope this is what you were looking for, if not please let me know!)

 

Also, if you go to web.powerapps.com, the examples we have now give you the option to make the app a copy of the app, so you can inspect the formulas for the app.

 

Cherie

Thank you for your reply Cherie,
Unfortunately, I do not find this formula in the Save button.

I have created my App from the Service Desk template, with phone layout.
In this app I have a save button on the TicketsDetailsPage but the formula on the OnSelect event for this button is only: SubmitForm(TicketDetailsForm).
However, I have the following formula in the Default field on the TicketsDetailsPage: If(IsBlank(EditRecord.DateClosed);"--";EditRecord.DateClosed)

In this App I do not have a DashboardPage either, but I can see from your formula that you have Navigate(DashboardPage,ScreenTransition.Fade). This make me believe that we are looking at different examples.

@knutarst, I suspect you are using an older template, you could recreate it from web.powerapps.com.

 

However, what you can do is update the EditRecord in the OnChange property for the ticket status

Helpful resources

Announcements
UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.

Top Solution Authors
Top Kudoed Authors
Users online (2,283)