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ShoutOut Powerapp issue with Profile PIctures

Hi everyone, my first post!

Regarding the shoutout powerapp, which is great by the way, i am getting the following error opening the app


Office365Users.UserPhotoMetadata failed: { "error": { "code": "ErrorItemNotFound", "message": "The photo wasn't found.", "innerError": { "request-id": "89cdda18-d053-4d78-853a-2495f7206b4e", "date": "2018-11-07T20:31:50" } } }


Based on my research it is recommended to use the UserprofileV2 command, which i did, but i am still gettin the errorl. I am aware that there are many users that prefer not to have a profile picture, so ignoring the error is not really what i want them to do.


Does anyone have a way to just suppress the error message? or how to fix it?

Community Support
Community Support

Hi @frmelo21,


To display Office 365 profile pictures without throwing errors,  you need to do several checks ahead of time.


  1. Check to see if the user has an Id
  2. Check to see if the user is an external user by inspecting the domain for their email account
  3. Check to see if the user has a profile picture
  4. If any of the checks fail, display a placeholder image
  5. If all of the checks pass, call Office365Users.UserPhoto to return the photo and display it

Please use below formula instead:

       Not(UserDomain.Text = MyDomain),
            Office365Users.UserPhotoMetadata(ThisItem.Id).HasPhoto = true,



Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Mona

Thank you for your help but where would i add that code?

on start?

i am having a hard time inserting code. Maybe that's a different problem, but i can't see to be able to have the ability to insert code or even do returns. 

from further research it looks like this is something that microsoft has to fix. 

I was told that they have deployed a fix to US tenants, but i am unsure if it has hit my tenant yet.

has anyone gotten this to work?

Not applicable

I've been trying to get this issues sorted for weeks. Eventually a MS engineer said it was a bug on their end, but i've not heard anything back since.


It's very frustrating, not impressed with MS at all. Get it sorted!!

@Anonymous @frmelo21

We are working to resolve issues with Office365Users.UserPhotoMetadata connector.

At this time, please use the UserPhotoV2 endpoint and comment out the use of UserPhotoMetadata.

Microsoft Employee
Not applicable

After numerous help desk calls to microsoft, they've finally fixed this bug.




Smiley Very Happy

They Did? by changing to  userphotp(V2)  or keeping it userphotometadata ?  I'm still getting error.... grrr....

Helper I
Helper I



Same with me, I'm experiencing the same error. 


What was the fix for this? Changing to UserPhotoV2? 

@v-monli-msft  exactly where to put this code?  on App Start? 
@frmelo21  did you happen to figure it out?  



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