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Smart phone camera function not working for AI builder Business card reader and OCR models...



I have build a power apps business card reader(as at below). From the image below, you can see there are 2 actions, upload file icon is working but camera icon is not working. When I click camera icon, nothing happen (does not launch). 

I tested my other power apps app which has camera control, it's working properly. Only the Ai builder model like the image below not working properly.

I have tried other solutions such as republished, save as other app and republished, build new app - the result is FAILED.


Can anyone help?

Just for your information, I'm using Android phone, Android version is 10 and Power apps version is 3.20065.12.



P/S: My company is planning to buy Ai Builder add-on. 

Hope I can get positive feedback/solution for this issue.


Thank you.


Power Apps
Power Apps

Hi Eliska,


Sorry for the late reply.

Can you send an email to so we arrange a call to troubleshoot your problem?




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