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Xv
Resolver I
Resolver I

Sometimes approval emails can be submitted twice

It has happened now twice now for two different users.  Here are the steps:

 

1 - user receives an Approval request by email and clicks approve. The Approval button disappears from the email and initiating flow continues.

2 - The same user, on a different day on a different computer check their outlook and notice an Approval email in their inbox, with Approve button active. The click approve and they their browser open up on the Approval page in Powerapps that shows all the users Approval, and opens up the sidebar specifically for the approval, with the option to Approve or Reject. If the Approve from there, the flow continues again, so effectively the part of the flow after the approval runs twice.

 

On main difference between step 1 and 2 is the Approval request email. The second one looks like the CSS did not load properly. Buttons are blue instead of black, and they link straight to the Approval page in power apps rather than offer a comment box and a submit button.

weird.png

 

Any help would be appreciated.

 

Xv

 

 

4 REPLIES 4
poweractivate
Most Valuable Professional
Most Valuable Professional

@Xv 

 

Is "Start and Wait for an Approval" somehow running twice from the Power Automate Flow?

 

It would seem like once the Approve or Reject has happened, the yellow Waiting icon will stop being present for that Step, and the Step will be exited altogether. I am not aware of any possibility for it to suddenly come to that step again. 

 

So I have some questions for you. First is the action "Start and Wait for an Approval" or have you split up "Start an Approval" and "Wait for an Approval"? If you have separated them (or even if you have not, actually as well), it is possible that  "Wait for an Approval" is somehow being triggered again on that same Approval. Sometimes this can be done on purpose to achieve certain use case, by the way. Sometimes it is desired to send out another Approval email and Wait for the Approval again (although it is good practice to stop waiting for the previous approval first)- but it could also be a possible place to look for the unexpected behavior as well such as the same Approval being waited on more than once simultaneously - because then yes you will get the follow up multiple times - if it is not designed with intention, then I could understand you need to eliminate that behavior.

 

Whether you have "Start and Wait for an Approval" or have you split up "Start an Approval" and "Wait for an Approval" what comes to mind immediately is that somehow you are having them being triggered more than once in unexpected way - check for this and if you find out the cause, adjust the Flow to make sure it is not being triggered multiple times in an unexpected way and see if it helps. 

 

I guess it is possible there is some really bizarre bug of some sort - however I have never encountered it. So please check the above. If you suspect it may be something else like an internal bug, I would be curious also to know more details from your side after you tried the above.

 

Check if the above helps about how you can find out the cause of this and the solution to this.

Yes I am using Start and Wait for an Approval. When I check the log, the flow only ran once.  It is also the only flow that triggers the Approval request. One of the Approval Request emails, when opened in a certain client, does not load the CSS and JS properly and keep the Approve button active. Weirder though is that the Approval is accepted a second time, and the downstream flow runs again.

 

poweractivate
Most Valuable Professional
Most Valuable Professional

@Xv 

 

I think it should not happen - how does the Flow run look like for something like that? I am wondering how it can generate a Flow run when there is nothing to generate it off of. Since it has paused on the Step, once it has been approved one time, there is no longer a Pending Step, so this should not even be possible.

 

Also check and make sure - is it inside an Apply to Each or other kind of Parallel Branch? If it is, there may be an unintended extra iteration. In an Apply to Each, the Parallel Branches are folded inside, so they can sometimes be hard to notice. 

 

If it is not inside Apply to Each, maybe I try to think if it might be something else. In the case it is a bug, it may need to be reported to Microsoft for investigation. If it is bug I might tell you about how you can report it. However first check if it is not perhaps an unintended consequence of a Parallel Branch, such as one inside an Apply to Each or other kind of iterative branch which has called the Start and Wait for Approval more than once

 

Also check if it calls it more than once in response to delay, timeout or other reason.

poweractivate
Most Valuable Professional
Most Valuable Professional

@Xv 

 

Not sure if I will be online for much longer, so:

 

You can report the Bug here: https://powerusers.microsoft.com/t5/I-Found-A-Bug/bd-p/BugFound 

 

Though I recommend first file support ticket here: https://admin.powerplatform.microsoft.com/ and check first with them about your specific scenario and reproduce it with support engineer. From information so far I still could not tell if it is not a tricky misconfiguration instead. On the other hand it really could be a bug, in that case you could check with support engineer if they think it is bug - then if it is you can file it as bug in Power Automate forum in the first link above.

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