cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
CCJones
Resolver I
Resolver I

StarLink

Couldn't find a good place to submit this question. It's basically just to see if anyone else has had the problem or if it's just me!

I use StarLink as my internet provider because I am on the road full time. Prior to June 7th (the date the new cloud API went into effect for the Power Platform) I had no issues. Now that the move has completed, I can no longer use StarLink when working on PowerApps. I have to use my LTE modem, the RV Park WiFi or as a last resort, my phone as a hotspot. Connecting with ANY of those three gives me no trouble when working on PowerApps. But the second I switch back to StarLink, I get an error about not being able to connect to my data. I switched over to StarLink for a teleconference yesterday and forgot to switch back to one of the others after it ended. Went back to work on my app. Worked for about five hours and then tried to publish. Nothing happened. Saved and exited, but then realized why it wouldn't publish. Switched back over to a working ISP and all my work was gone. 

Does anyone else use StarLink as their ISP and if so, have you had this issue and how did you fix it???

1 ACCEPTED SOLUTION

Accepted Solutions
dlannoye
Power Apps
Power Apps

Based on the reports I have seen the issues may be related to DNS lookups failing using StarLinks DNS for *.environment.api.powerplatform.com or *.tenant.api.powerplatform.com domains when using the default DNS settings provided by Starlink. You might be able to use you browsers developer tools to see messages in the console like:

dlannoye_0-1691440908261.png

You could then take the domain and try doing a lookup using the nslookup command.
For example running:

nslookup <some-id-from-the-log>.environment.api.powerplatform.com

which should return something like:

Server:  one.one.one.one
Address:  1.1.1.1

Non-authoritative answer:
Name:    tstil201wusga.westus.cloudapp.azure.com
Address:  20.245.152.248
Aliases:  <some-id-from-the-log>.environment.api.powerplatform.com
          ppapigw.us-il301.gateway.prod.island.powerapps.com
          apigw-prdil301-us.trafficmanager.net
          ppapigw.wus-il301.gateway.prod.island.powerapps.com
          igw.wus-il301.gateway.prod.island.powerapps.com.privatelink.powerplatform.com
          prdil301wusigw-tm.trafficmanager.net

but if your DNS servers aren't working correctly you might get something like

Server: <some-server>
Address: <some-address>

** <some-server> can't find <some-id-from-the-log>.environment.api.powerplatform.com: Unspecified error


If this is the case and things are working as expected when connected to other ISPs you may be able to work around the issue by changing your StarLink routers configured DNS and there are some popular free alternative DNS servers that may work better for you.

View solution in original post

14 REPLIES 14
JonathanPr
New Member

Hello,

I have the same problems in France.

Have you reached out to their technical support? They were of no help to me.
JonathanPr
New Member

No help from Starlink or Microsoft.

Yinusa
New Member

I have the same issue from Nigeria

Yinusa
New Member

Screenshot_20230807-151142.png

 I've been having issues using  the Power Platform when connected to Starlink . This is message it displays.

CCJones
Resolver I
Resolver I

An update on my situation. The StarLink support suggested trying to log in to the PowerApps environment using an InPrivate session in the browser (Edge). I can't get this to work with my work laptop as it requires a certificate when I try to log in and none are available. However, I tried it on my personal PowerApps environment and it worked. So then it seems this would NOT be a StarLink issue but a Microsoft issue. Almost as if they are blocking any StarLink IP addresses. Unfortunately I don't know enough about routing to investigate further. 

kartikka
Employee
Employee

Can you check your firewall rules?  Are you able to ping the PowerApps url

kartikka_0-1691434045330.png

and then try this as well 

kartikka_1-1691434153555.png

If either one of them is timing out, it could be a firewall issue. If that is the case, try adding these URLs to your approved list 
Power Platform URLs and IP address ranges - Power Platform | Microsoft Learn

Hi Kartikka,

Thanks for the response. 

I do not have access to my work network's firewall settings. However, the issue happens on my personal laptop when connected to my StarLink router as well, so it can't be an issue with work firewall. There are no editable settings in the StarLink router that deal with firewall settings. 

I am able to ping make.powerapps.com, but when I tried the second command, I get an error that "$Response" is not recognized as a command. This is what I tried in the command prompt:

$Response = Invoke-WebRequest -URI https://make.powerapps.com

These are the results:
Ping on StarLink
Ping_Make_PowerApps_On_StarLink.jpg

$Response = Invoke-WebRequest -URI https://make.powerapps.com (does not work in default command prompt)

Invoke_Web_Request_On_StarLink.jpg

When I attempt to access make.powerapps.com on StarLink, sometimes I see the existing apps listed, sometimes I don't. If it's a new day and I have a new browser instance with no cache, I get a message saying it can't access my data.

I also get the banner popup warning of the change to the Power Platform API whenever connected to StarLink.
PowerPlatformAPI_Warning_On_StarLink.jpg
When I attempt to edit or run an app, I get this error:
Error_Opening_App_On_StarLink.jpg

I have no idea what else to do. 

Use the $Response in PowerShell not the Command prompt, It looks like something is blocking the data access apis when accessed via StarLink. This is interesting, can you open a ticket with support and share the ticket number please.

Helpful resources

Announcements

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Our team will be reviewing posts using the new "Copilot Studio" label to ensure we highlight and amplify the most relevant and recent content, so you're assured of high-quality content every time you visit. If you share a post that gets featured in the curated gallery, you'll get a PM in the Community to let you know!The curated gallery is ready for you to experience now, so visit the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community. We can't wait to see what you "cook" up!      

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

February 2024 User Group Update: Welcoming New Groups and Highlighting Upcoming Events

It's a new month and a brand-new year, which means another opportunity to celebrate our amazing User Groups!Each month, we highlight the new User Groups that have joined the community. It's been a busy season for new groups, because we are thrilled to welcome 15 New User Groups! Take a look at the list below, shared by the different community categories. If your group is listed here, give this post a kudo so we can celebrate with you!   We love our User Groups and the difference they make in the lives of our Community! Thank you to all the new User Groups, new User Group leaders--we look forward to hearing about your successes and the impact you will leave!   In addition to our monthly New User Group spotlight, it's a great time to share some of the latest events happening in our User Group community! Take a look at the list below to find one that fits your schedule and need! There's a great combination of in-person and virtual events to choose from. It's a great time of year to connect and engage with User Groups both locally and online. Please Welcome Our NEW User Groups   Power Platform: Heathcare Power Platform User Group Power Platform Connect Hub Power Platform Usergroup Denmark Mexico Norte- Power Platform User Group Pune Power User Group Sudbury Power Platform User GroupMicrosoft User Group GhanaMPPBLR - Microsoft Power Platform Bengaluru User Group Power Apps:   Myrtle Beach Power Platform User GroupAnanseTechWB PowerApps Copilot Studio: Pathfinders Power Platform Community Dynamics365: Cairo, Egypt MSD 365 Business Central/NAV/F&O User GruopMS Dynamics 365 Business Central LatamCincinnati OH D365 F&O User Group February User Group Events February 2024 Cleveland Power Platform User GroupPortallunsj - Februar 2024Indiana D365/AX February User Group MeetingQ1 2024 KC Power Platform and Dynamics 365 CRM Users Group 

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

January 2024 Community Newsletter

Welcome to our January Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements in each Community and check out the Community on LinkedIn as well! It's the best way to stay up-to-date in 2024 with all the news from across Microsoft Power Platform and beyond.      COMMUNITY HIGHLIGHTS Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, giving (and receiving!) kudos, and consistently providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, make it your New Year's Resolution to be more active in the community in 2024.   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzWarrenBelzPstork1saudali_25LaurensMPstork1stephenrobertLucas001AARON_ClbendincpaytonSurendran_RANBNived_NambiarMariamPaulachanNikhil2JmanriqueriosANBJupyter123rodger-stmmbr1606Agniusstevesmith27mandelaPhineastrice602AnnaMoyalanOOlashynBCLS776grantjenkinsExpiscornovusJcookSpongYeAARON_CManishSolankiapangelesPstork1ManishSolankiSanju1Fubar   LATEST NEWS Power Platform 2024 Release Wave Highlights This month saw the 2024 Release Wave 1 plans for Microsoft Power Platform and Microsoft Dynamics 365- a compilation of new capabilities planned for release between April and September 2024. Click here to read Corporate Vice President Maureen (Mo) Osborne's detailed breakdown of the upcoming capabilities, and click the image below to check out some of the Power Platform 2024 Release Wave 1 highlights.     "What's New" Power Platform Shorts Series This month we also launched our brand-new 'Power Shorts' series on YouTube - a selection of super sweet snapshots to keep you in the loop with all the latest trends from across the Power Platform and beyond. Click the image below to check out the entire playlist so far, and don't forget to subscribe to our YouTube channel for all the latest updates.   Super User In Training (S.U.I.T) It was great to see the Power Platform Community officially kick off Season One of their Super User in Training (SUIT) program this month! Their first meeting saw an amazing turnout of over 300 enthusiastic participants who started their dynamic journey toward becoming Super Users. Huge thanks to Manas Maheshwari, Eric Archer, Heather Hernandez, and Duane Montague for a fantastic kick-off. The first meeting also saw seasoned Super User, Drew Poggemann, share invaluable insights on navigating the #MicrosoftCommunity with finesse. Many thanks to Drew for setting the stage and emphasizing the importance of active engagement and the art of providing thoughtful community solutions. If you want to learn more about the features and benefits of gaining Super User status, click the image below to find out more, and watch this space for more info about Season Two and how you can SUIT UP in the community!     UPCOMING EVENTS Microsoft 365 Community Day - Miami - February 1-2, 2024 It's not long now until the Microsoft 365 Community Day Miami, which will be taking place at the Wolfson Campus at Miami Dade College on 1-2 Feb. 2024. This free event is all about unlocking the full potential of Power Platform, Microsoft 365, and AI, so whether you’re a tech enthusiast, a business owner, or just curious about the latest Microsoft advancements, #M365Miami is for you.   The event is completely free and there will sessions in both English and Spanish to celebrate the vibrant and diverse make-up of our amazing community. Click the image below to join this amazing Community Day in Miami and become a part of our incredible network of learners and innovators!     Microsoft Fabric - Las Vegas - March 26-28, 2024 Exciting times ahead for the inaugural #MicrosoftFabric Community Conference on March 26-28 at the MGM Grand in Las Vegas. And if you book now, you can save $100 off registration! The Microsoft Fabric Conference will cover all the latest in analytics, AI, databases, and governance across 150+ sessions.   There will be a special Community Lounge onsite, interactive learning labs, plus you'll be able to 'Ask the Experts' all your questions to get help from data, analytics, and AI specialists, including community members and the Fabric Customer Advisory Team. Just add the code MSCUST when registering for a $100 discount today. Click the image below to find out more about the ultimate learning event for Microsoft Fabric!     Microsoft 365 Conference - Orlando - April 30 - May 2, 2024 Have you added The Microsoft 365 Conference to your community calendar yet? It happens this April 30th - May 2nd in Orlando, Florida. The 2024 Microsoft 365 Conference is one of the world’s largest gatherings of Microsoft engineers and community, with a strong focus on Power Platform, SharePoint, Azure, and the transition to an AI-powered modern workplace.   Click the image link below to find out more and be prepared to be enlightened, educated, and inspired at #M365Conf24!   LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Studio Community Blog Power Pages Community Blog Check out 'Using the Community' for more helpful tips and information: Power Apps, Power Automate, Copilot Studio, Power Pages  

Did You Attend the Microsoft Power Platform Conference in 2022 or 2023? Claim Your Badge Today!

If you were one of the thousands of people who joined us at the first #MPPC Microsoft Power Platform Conference in 2022 in Orlando--or attended the second-annual conference in Las Vegas in 2023--we are excited to honor you with a special community badge! Show your support for #MPPC Microsoft Power Platform Conference this year by claiming your badge!         Just follow this link to claim your badge for attending #MPPC in 2022 and/or 2023: MPPCBadgeRequest    Want to earn your badge for 2024? Just keep watching our News & Announcements for the latest updates on #MPPC24.

Top Solution Authors
Top Kudoed Authors
Users online (3,558)