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Helper III
Helper III

The app didn't start correctly. Try refreshing your browser.

"The app didn't start correctly. Try refreshing your browser."

 

Message appears when trying to load app in dynamic 365 on IE 11. This error has occured for multiple users on different computers.

 

Session ID:7fc5f8c9-c093-9a6f-7cc8-a1619e6a7cd0

11 REPLIES 11
Helper III
Helper III

When reloading the app it does sometimes load but grey screen appears for about 10 minutes before it opens. The app has not been edited in weeks.

Hi @Thomas_F,

 

Thanks for reporting this.

Does this issue only happen with this single App? Have you tried with other Browser, such as Microsoft Edge, or Chrome?

What is the symptom after the page refresh?

 

Regards

 

 

 

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper III
Helper III

I don't think I tried opening a different app but it was attempted to open on normal and inprivate browsing. After refresh it goes to the grey screen for several minutes and then sometimes it load and other times it fails. This error has since resolved itself but I'm sure it's likely lurking in the background. A couple of other bugs I have recently noted in dynamic 365 IE11 is the app opening and the buttons not working, when clicking on the button several times in quick succession it forces it to the next page but the galleries aren't displaying, neither are the controls. Also a bug when opening the app, some text converts to bold for no apparent reason.

Dynamic 365 on IE11 seems to be riddled with bugs which makes it difficult to share my app with colleagues as with their limited computer skills, they cannot troubleshoot for themselves.

Hi @Thomas_F,

 

Thanks for the update.

This issue has been reported a month ago.

https://powerusers.microsoft.com/t5/PowerApps-Forum/Bug-Grey-Screen-of-Death/td-p/17384/page/2

I will forward your session ID for further investigation.

Regards

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper III
Helper III

That grey screen error either didn't load anything or took a very long time. This error was loading into ' The app didn't start correctly. Try refreshing your browser.' screen. The grey screen was apparently resolved (I have my doubts).

You guys need an exterminator with all the bugs you have running around your systems.

Hi @Thomas_F,

 

Apologize for the late response.

THe issue here should be related with Server side, and now this should have been fixed. Please post back if this still insists.

"The impact ended at 2017-02-03 ~12:15 (UTC)"

Apologize for the inconvenience, the Product team are building better Monitoring Mechanism to avoid such issue to happen again.

Sincerely,

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I have the same problem with chrome

The app didn't start correctly. Try refreshing your browser.

Session ID: 752767f8-6d5c-ef15-ae98-a717ffddc26b

Is there a resolution for this? I am facing the same issue and I have tried refreshing my browser and using different browsers.

I have the same issue - on Edge browser.

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