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Resolver I
Resolver I

The app didn't start correctly. Try refreshing your browser.

After republishing an app I am receiving the following error. "The app didn't start correctly. Try refreshing your browser." I know others have experienced this but I did not see a resolution. Can someone assist?

Advocate II
Advocate II

go to the powerapps portal, on this powerapp select the ... symbol, Details, and versions, and republish the 2nd newest version, then make the changes again.

Let us know how it goes 🙂

I keep getting the same message. I had to restore the last version that did not have this issue. Then if I make changes and republish the same things keeps happening. 

ok, so what we know now, is that the changes you are making are creating this problem right ?

can you please write which changes are you making ?

I don't think its the changes because this app was built prior to being able to have one app for different screen sizes. So I have the exact same app built for a mobile device with the exact same changes and it does not have any issues. 


All I did was add a button to reset a people picker field. 

ok, I was thinking if you can republish it without making changes and see if it happens again, and then try to make a small change and republish it, like adding a label with a text, and see if it does it

Actually, the very first change I made prior to adding the button was changing text in a label and it still gave me the error. I guess I am going to have to open an official ticket with Microsoft because I need to have this issue resolved. 


If it gives you this error just by editing a text in a label so yes, I think it's the case to open a ticket, sorry for not fixing your problem

good luck !



could you please give us the session id? it should be in the more section of the error page.




Community Support
Community Support

Hi @PoohBear ,

I have made a test on my side, and don't have the issue that you mentioned.


Please consider restore your app to previous version, and then made some changes to it, then re-publish it again, check if the issue is solved.

More details about restoring app to previous version, please check the following article:


If the issue still exists, please consider capture the Session ID of your app, then submit an assisted support ticket along with the captured Session ID through the following link:


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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