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New Member

The app didn't start correctly. Try refreshing your browser.

Quite frustrating to say the least. Sometimes works, other times doesn't


Session ID: a83007f9-6f1c-4bcb-93f0-0f443f3e9758

Community Support
Community Support

Hi @CruMusic ,

Please try to clear your browser's cache, update the browser to the latest version ,reoprn the app.

If the problem still exixts, try other browsers and computers.

Please check whether your system meet our requirements:

If everething is ok, but the problem hasn't been solved, please ask for help here:


Best regards,

Community Support Team _ Phoebe Liu

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

We are aware of the problem and are actively working on it, I'll update this post once we know more.

Advocate II
Advocate II

Getting a similar issue :(. Have refreshed and cleared the browser cache

Session ID: 89d6e109-af2b-47a6-8d05-007109d8326c

Hi @lesaltzm,


Would you please give us an update when there's any news regarding this issue?



Sorry about that, this was resolved Thursday evening as far as we know.

Not applicable

Hi @CruMusic and @Jerry1567 can you confirm this has been resolved on your end? 



Hi @Anonymous,


Thank you for your response, it is working correctly now for about a week. It seems that loadup times for studio is much faster as well.


Thanks again!

New Member

Hi I have the same problem.

Session id: f5ed339b-a3a4-4e7c-9cf6-3baceed1576d

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