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Anonymous
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The app didn't start correctly. Try refreshing your browser.

I have one app that is not loading. It works for one internal user and one external user but for a second external user it gets stuck loading the app

 

The message in Chrome console says "{"error":{"code":"InternalServerError","message":"Encountered internal server error. The tracking Id is 'f429f6f9-76ff-4f1b-943b-de07106c7259'."}}

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Anonymous
Not applicable

Re: The app didn't start correctly. Try refreshing your browser.

Adding session ID from the player.

 

Session ID: 6fdfb7c7-707f-4c7d-b3b2-47441bba7f8e

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Community Support
Community Support

Re: The app didn't start correctly. Try refreshing your browser.

Hi @Anonymous ,

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned.

 

Please consider ask your external users to clear cache of your browser, then sign in his PowerApps app again, try the app, check if the issue is solved.

 

Also please make sure the second external user has enough permission to access your app, and the second external user has owned a proper PowerApps license.

 

You could also consider take a try to edit your app, and made some changes to it (e.g. add a button, then remove it), then re-publish your app, then check if the issue is fixed.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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