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Community Champion
Community Champion

The gateway is either offline or could not be reached.

Hello, 

 

We've been connecting to and reading from On-Prem DB2 Tables all day via the On-Prem Data Gateway. About 30 mins ago, I received an error in my application stating "Server Response: The gateway is either offline or unreachable..."

 

I tried to connect to another DB2 only to receive a similar error:

The gateway is either offline or could not be reached.
     inner exception: Gateway on endpoint '<ii>sb://wabi-us-north-central-relay31.servicebus.windows.net/2d6f7a38-59c7-4cd2-b235-41b47f8d26db/</ii>' is unreachable.
         inner exception: The communication object, Microsoft.ServiceBus.Channels.ClientFramingDuplexSessionChannel, cannot be used for communication because it is in the Faulted state.
clientRequestId: 124a268f-9a3e-43b2-a475-eae20ce882d6

Session ID: baf95372-2f00-4a92-9320-72fc7ab60887

I tried to fill out a PowerApps Support Ticket but received an error! 

2018-09-21_15-05-03.png

 

Please advise. What should I do here? This is a critical application we're trying to push out Monday! 

 

Thank you

2 REPLIES 2
ericonline
Community Champion
Community Champion

I found a way to check the status of our On-prem Data Gateway. Might be of use to others: 

 

  • Go to web.powerapps.com
  • Click Data
  • Click Gateways
  • Select the elipses next to the Gateway in question

2018-09-21_15-53-09.png

@Anonymous, do you know what to look for and where to look when troubleshooting a Data Gateway that is down? 

 

Specifically: 

  • Where are the logs? 
    • On the Data Gateway Server or?
  • What should be look for to determine if its on our side or Microsofts?

 

Thank you

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