The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.onmicrosoft.com' is disabled. Please ask a database administrator to enable this user.'.

[johnjohn123]

When the MS flow runs it raises the following error on a "Start and Wait for Approval" action:-

The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.com' is disabled. Please ask a database administrator to enable this user.'.

Here is a screen shot of my Flow and the error i am getting:-

now the admin.user@***.com is our global admin and is enabled,,, so why the error is saying that the user account is disabled... any advice?

Also seems all the Connections are working well as follow:-

so not sure what is going on?

[summitb]

Have you checked if its a flow license issue. Check if Flow service is not disabled in AAD.

[johnjohn123]

@summitbit is not,,, i had a remote session with MS Flow engineer who fixed the problem for us...

[summitb]

Would you like to share how it got resolved @johnjohn123 

[johnjohn123 · Accepted solution]

I were told that it was a temporary issue that got fixed, the engineer checked the roles assigned to the user.. i do not have much info, as seems the problem was temporary..

[summitb]

Glad that it got resolved!