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This app isn't working. Refresh your browser or try again later.



before I go into detail just to say:


I tried this link  to view the thread and get access denied:


I tried the workaround on this thread but did not address the issue:


I have an app (PowerApp). Our organisation uses Windows 7, and roaming profiles. Generally it is working fine, but for one user. In IE the app sticks on the load page. In Chrome it comes up with the error message:


This app isn't working. Refresh your browser or try again later.

 Session ID: 9f62895e-8b33-4aae-9dc3-bfa4c6c1dbda


When I tried a different App on the same PC with her logged in, this opens fine.


When I logged in on the same PC, the original app opens fine.


Anyone idea what causes this and whether there are any other workarounds for it?


Many thanks in advance,







Community Support
Community Support

Hi @Anonymous,


Can you please share your app session ID here?




Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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yes it is:


 Session ID: 9f62895e-8b33-4aae-9dc3-bfa4c6c1dbda

Not applicable

Hi everybody,


I am having the same issue, many users in my organization are not able to acces power apps :

Acceso a PowerApps.png


SessionID c736a5f7-aee5-4bf1-acd9-1312ec4b9f81


Thak you


This particular error message is ALL OVER the forums. None of the issues have a resolution (RED FLAG). I have a single user with this issue right now. We need to know how to debug this issue without needing a session ID.

What is the cause of this issue and how do we fix it?

Thank you

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