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This app isn't working

Got a user trying to load an app that other users have no issue. They get the message below.

Here's things I've had them try:

  • Clear browser cache
  • InPrivate browser session
  • Make sure O/S up-to-date

Right now I've turned off their PowerApps license and will shortly turn back on to see if that toggles it.

Any other suggestions?

App ID: 3b83d890-7b9c-4511-9f61-3efe1638b779

This app isn't working.png

Super User
Super User

A few more things to try:

  • a different browser
  • ensure they have access to the underlying data and the app has been shared with them
  • make sure they are part of any MS365 Groups or security roles necessary for your app


Let us know if you get it working!

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They've tried Edge and Chrome.

The data is contained within the form itself, so no access needed. The app is just a form that emails what is entered into the form.

No specific security requirements and have an All Staff DL that is assigned access to app.


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