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johnbradbury
Helper I
Helper I

To enable an entity for SLA

Question 1:
I don't seem to be able to do this, is it only for Dynamics users, and if so how do you create and manage SLAs in PowerApps?

https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-entities-service-level-agreemen...

 

Questions 2:

If I use one of the Dynamics entities/tables in PowerApps, do I need a license for Dynamics?

1 ACCEPTED SOLUTION

Accepted Solutions
Pstork1
Dual Super User
Dual Super User

1) Yes, SLAs are a Dynamics Customer Service feature.  They aren't surfaced directly in Power Apps.

2) Yes, there are a variety of tables used in Dynamics that require Dynamics licensing to use in Power Apps.  You can find the list of restricted tables here: Restricted tables requiring Dynamics 365 licenses - Power Apps | Microsoft Docs



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1 REPLY 1
Pstork1
Dual Super User
Dual Super User

1) Yes, SLAs are a Dynamics Customer Service feature.  They aren't surfaced directly in Power Apps.

2) Yes, there are a variety of tables used in Dynamics that require Dynamics licensing to use in Power Apps.  You can find the list of restricted tables here: Restricted tables requiring Dynamics 365 licenses - Power Apps | Microsoft Docs



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