Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Token renewal failed in PowerApps linked to MS Teams



We have an issue in our company which started today, where when there are Power BI reports which include PowerApps and these PBI reports are published in Microsoft Teams, the PowerApps don't load. Instead, it shows a sign-in button. After clicking the button, it takes us to a browser to verify our sign in and the token renewal failure error appears. 


Unable to obtain access token for resource ''. Error from ADAL.js: Token Renewal Failed (Token renewal operation failed due to timeout).


This issue is affecting all of our users and all of our PowerApps which are linked in Teams. Opening the Power BI reports which include these PowerApps in Browser, or editing the PowerApps, works fine.


Moreover, when loading the powerapp again after clicking on the sign in button, the sign in button doesn't show up at all anymore and only general "tutorial" on how to link PBI report with PowerApps appears (see attached image)


Any idea how to solve this?

I tried clearing browser cache but that didn't help.



Community Support
Community Support

Hi @vuic ,

Do you embed an canvas app within a Power BI report using "PowerApps Custom Visual"?

How do you create your Power BI report? Within Power BI service directly or create using Power BI desktop and publish it to service?


Actually, it is an known issue with "PowerApps Custom Visual" in Power BI report recently. Please check the following thread for more details:


Now, this issue has been fixed within Power BI service. On your side, please consider remove the "PowerApps Custom Visual" from your BI report, then re-create a new one in it, then re-publish your BI report again, then re-embed this report in your MS Teams, then check if the issue is solved.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

New Badges

New Solution Badges!

Check out our new profile badges recognizing authored solutions!

New Power Super Users


We are excited to announce the Power Apps Super Users!

Power Apps Community Call

Power Apps Community Call: February

Did you miss the call? Check out the Power Apps Community Call here.

Top Solution Authors
Top Kudoed Authors
Users online (46,883)