Showing results for 
Search instead for 
Did you mean: 
Regular Visitor

Token renewal failed in PowerApps linked to MS Teams



We have an issue in our company which started today, where when there are Power BI reports which include PowerApps and these PBI reports are published in Microsoft Teams, the PowerApps don't load. Instead, it shows a sign-in button. After clicking the button, it takes us to a browser to verify our sign in and the token renewal failure error appears. 


Unable to obtain access token for resource ''. Error from ADAL.js: Token Renewal Failed (Token renewal operation failed due to timeout).


This issue is affecting all of our users and all of our PowerApps which are linked in Teams. Opening the Power BI reports which include these PowerApps in Browser, or editing the PowerApps, works fine.


Moreover, when loading the powerapp again after clicking on the sign in button, the sign in button doesn't show up at all anymore and only general "tutorial" on how to link PBI report with PowerApps appears (see attached image)


Any idea how to solve this?

I tried clearing browser cache but that didn't help.



Community Support
Community Support

Re: Token renewal failed in PowerApps linked to MS Teams

Hi @vuic ,

Do you embed an canvas app within a Power BI report using "PowerApps Custom Visual"?

How do you create your Power BI report? Within Power BI service directly or create using Power BI desktop and publish it to service?


Actually, it is an known issue with "PowerApps Custom Visual" in Power BI report recently. Please check the following thread for more details:


Now, this issue has been fixed within Power BI service. On your side, please consider remove the "PowerApps Custom Visual" from your BI report, then re-create a new one in it, then re-publish your BI report again, then re-embed this report in your MS Teams, then check if the issue is solved.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Community Conference

Power Platform Community Conference

Check out the on demand sessions that are available now!

Power Platform ISV Studio

Power Platform ISV Studio

ISV Studio is designed to become the go-to Power Platform destination for ISV’s to monitor & manage published applications.


Power Platform 2020 release wave 2 plan

Features releasing from October 2020 through March 2021

Tech Marathon

Maratón de Soluciones de Negocio Microsoft

Una semana de contenido con +100 sesiones educativas, consultorios, +10 workshops Premium, Hackaton, EXPO, Networking Hall y mucho más!

Top Solution Authors
Top Kudoed Authors
Users online (5,878)