cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
tianaranjo
Continued Contributor
Continued Contributor

! - USER CANNOT SIGN IN - MFA

Greetings, 

 

I have shared an app with a user. When she tries to sign into Power Apps, she either:
1. Keeps getting redirected in MFA to approve login OR

2. Is directed back to the sign in screen getting Session ID 163f80c0-9a29-4e7f-bd39-2ebb4581cc76 error

 

I am preparing to release this app to ~100 users and would like to resolve this issue and determine the cause in an effort to avoid this with others.  

 

Immediate attention and response would be greatly appreciated.

 

2 REPLIES 2
tianaranjo
Continued Contributor
Continued Contributor

Raising this up again. I need to release this app this weekend and want to avoid similar issues. I would appreciate some help with this.Thank you..

Sorry to hear that your users are facing authentication issue. We have seen issues where if user had accidentally logged in with a personal account, they are no longer able to login again. We have also seen issues related to the Microsoft Authenticator app not responding properly, causing authentication failure. Some of these failures have also happened due to system restrictions for Android devices (See here.)

 

In most cases, uninstalling and reinstalling both 'Power Apps' and 'Microsoft Authenticator' app will resolve the issue.

 

Please have your user follow the steps below and let us know if it helps:

  1. Back up your 'Microsoft Authenticator' accounts
  2. Uninstall 'Microsoft Authenticator'
  3. Uninstall 'Power Apps'
  4. Reboot the device
  5. Reinstall 'Power Apps'
  6. Reinstall 'Microsoft Authenticator', add back your accounts
  7. Try to sign in to 'Power Apps' again

 

Helpful resources

Announcements
PA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

secondImage

Are Your Ready?

Test your skills now with the Cloud Skill Challenge.

secondImage

Demo Extravaganza is Back!

We are excited to announce that Demo Extravaganza for 2021 has started!

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

Top Solution Authors
Top Kudoed Authors
Users online (46,819)