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piyush
Helper I
Helper I

Unable to sign in mobile app

Hi.
For past few weeks I am not able to sign in to my android PowerApps. I use multiple accounts. It just prompts me to select an account. When I select it then, it gives the attached error.
I am able to login to web PowerApps using browser on mobile. The browser did prompt for Authentication multiple times but then is working fine. I've installed all the updates as well. Plz advise.
4 REPLIES 4
claudiosvcc
Power Apps
Power Apps

Sorry to hear you're having problems. Can you please provide us the version you have installed on your device? Also it would help to know if you're using authenticator app.

 

v-yutliu-msft
Community Support
Community Support

Hi @piyush ,

Please check your device's system to see whether it meet PowerApps requirments:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

What's more, please check this doc , may be this can help:

https://docs.microsoft.com/en-us/powerapps/maker/signup-for-powerapps

Here's a similar issur for your reference:

https://powerusers.microsoft.com/t5/General-Discussion/Sign-in-issues-on-Android/td-p/47913

 

Best regards,

Community Support Team _ Phoebe Liu

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@claudiosvcc  My app version is, 3.19073.14. I have authenticator installed for microsoft account. O365 do not use the authenticator app

@v-yutliu-msft  As mentioned now, my app's version is, 3.19073.14. Also, my current Android version is 9. Phone's RAM is 8GB. Configuration shouldn't be the issue as the app was working before.

I tried,

  • Clearing Cache
  • Clearing Storage
  • Uninstall/Install

But the issue stays the same!

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