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mdvantonder
Helper I
Helper I

Unable to submit ticket to MS Support

I need to submit a support ticket to MS, however, I am unable to do so since every time I try to sign in to Power Apps, it reverts me to https://make.powerapps.com/, and if I try to access Support from here, I am navigated back to sign in for Power Apps. This cycle repeats, making it impossible to create a support ticket. I am not on a trial license, I was able to previously submit tickets. I also do not know how to contact Support other than this route.

Please advise.

4 REPLIES 4
timl
Super User
Super User

Hi @mdvantonder 

You should be able to raise a support ticket without signing in by clicking the 'Create support ticket' button on the following page.
https://powerapps.microsoft.com/en-us/support/  

Does that work for you?

mdvantonder
Helper I
Helper I

@timl I tried that, but I get a message "Looks like you haven't subscribed to Power Apps". I then sign in again and it navigates me straight to https://make.powerapps.com/ again. If I click Support again, it takes me to https://powerapps.microsoft.com/en-us/support/ again, but then I'm signed out again.

Pstork1
Dual Super User III
Dual Super User III

Have you tried from Power Platform admin center (microsoft.com)? You should be able to login to the admin center with either a Power Apps or Power Automate license.  That may get you beyond the login issue.



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Hi @Pstork1 Tried that as well. The usual Help + Support tab is missing
admin-center-tabsadmin-center-tabs

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