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Brank
Advocate III
Advocate III

[Urgent] Error while trying to install On-premises data gateway

Hello I have problems with installing the on-premises data gateway, I had this gateway installed but I needed to uninstall it because it was giving me problems, now when I try to install it again it throws the next error.

image.png

 

 

Please, I need a solution for this because production environment is stopped because of this.

 

Regards,

4 REPLIES 4
VincentM
Advocate III
Advocate III

You need to activate the on premise service in the windows services.

v-micsh-msft
Community Support
Community Support

Hi @Brank,

 

The error message translate into the following message:

No se puede iniciar el servicio PBIEgwService en el equipo
Ei servicio no respondio a tiempo a la solicitud de inicio o de control

====

Can not start the PBIEgwService service on the computer
The service did not respond in time to the start or control request

As suggested by @VincentM, please open Services.msc (just type services.msc in the search box, then press enter), check to see if the following service is running:

74.PNG

If not, click to Start this service and then check to see if issue could be resolved.

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I tried to do what you said but I dont have that service because I uninstalled the on-premise gateway and this problem is happen when I try to install it again.

 

Well, the solution I did it was to don't depend on the on-premise gateway and get all data from an API.

 

Regards,

Please explain how to apply the solution

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