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Advocate III
Advocate III

[Urgent] Error while trying to install On-premises data gateway

Hello I have problems with installing the on-premises data gateway, I had this gateway installed but I needed to uninstall it because it was giving me problems, now when I try to install it again it throws the next error.




Please, I need a solution for this because production environment is stopped because of this.



Advocate III
Advocate III

You need to activate the on premise service in the windows services.

Community Support
Community Support

Hi @Brank,


The error message translate into the following message:

No se puede iniciar el servicio PBIEgwService en el equipo
Ei servicio no respondio a tiempo a la solicitud de inicio o de control


Can not start the PBIEgwService service on the computer
The service did not respond in time to the start or control request

As suggested by @VincentM, please open Services.msc (just type services.msc in the search box, then press enter), check to see if the following service is running:


If not, click to Start this service and then check to see if issue could be resolved.



Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I tried to do what you said but I dont have that service because I uninstalled the on-premise gateway and this problem is happen when I try to install it again.


Well, the solution I did it was to don't depend on the on-premise gateway and get all data from an API.



Please explain how to apply the solution

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