I have created an app where the manager assign case to his team. I have 1 user who cannot see her assign case, why is that so? Other members were able to see but why not this user? Please help. Thanks.
Any error messages when the User trying to load this App, is she able to see other records from the data source?
Besides, could you please share more details about the App configuration?
Also, any data source filter has been used in your App which is based on the user login information (is user() function used here)?
Here are a few things that need to take a check:
1. Verify the data source permission for this user, basically if the permission is not configured properly, there would be error messages when this user using the App,
2. Verify the data source filter function, specially when User Name or Email is used as the filter condition, if here you use the User() function, please make sure the User Email returned by the User() function matches the one defined in your data source,
Community Support Team _ Michael Shao If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.