cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
fvc226
Frequent Visitor

User can not connect to PowerApp from mobile phone

Hello. Two of our users had trouble using the powerapp. They got an error message that said: "The specified record was not found. Does anyone have suggestions to fix the issue?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Is it One Drive for Business? And are they able to access the One Drive location outside of the app? In other words, do those users have access to the One Drive location? 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

View solution in original post

Just helping my colleague @PowerAddict here. We grappled with Excel/OneDrive permission/sharing.

You need to in OneDrive

  • Select Folder (or file it you do not want to share the whole folder)
  • Three dot menu
  • Manage Access
  • Advanced
  • Grant Permissions

You will work out the rest from there - and then it all works

View solution in original post

11 REPLIES 11
PowerAddict
Super User
Super User

Are the other users able to use the app with no errors? Are they all accessing the app in the same environment?

 

Also, can you check if there is a particular/specific record that the may be trying to pull on the screen where those 2 users are getting the error? 

 

Let me know and we can take this further. 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

Hi, Hardit. Other users are able to use the app without errors. All users are accessing the app in the same environment. The two users who have issues can not see any record at all. 

 

If its not confidential data, can you post a screenshot of the screen on which they are getting the error? You can even mask the data. Is there a gallery or a form on that screen (or any other control)? 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

Hi, Hardit. They see the error before they get to the welcome screen on the app.  They can't connect to OneDrive. There is no gallery, form or control on their screen. How can they connect to OneDrive?

Is it One Drive for Business? And are they able to access the One Drive location outside of the app? In other words, do those users have access to the One Drive location? 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

We are using OneDrive for business, but I did not share the Excel file in OneDrive with the users. I will try that. Thanks, Hardit. 

Awesome, let me know if it works. 

 

---
If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions. 

 

Thanks!

Hardit Bhatia

Blog | Twitter | LinkedIn | Facebook | YouTube  |  Email

Just helping my colleague @PowerAddict here. We grappled with Excel/OneDrive permission/sharing.

You need to in OneDrive

  • Select Folder (or file it you do not want to share the whole folder)
  • Three dot menu
  • Manage Access
  • Advanced
  • Grant Permissions

You will work out the rest from there - and then it all works

Hi, Hardit. Thanks so much for your help. It worked!

Helpful resources

Announcements
Microsoft 365 Conference – December 6-8, 2022

Microsoft 365 Conference – December 6-8, 2022

Join us in Las Vegas to experience community, incredible learning opportunities, and connections that will help grow skills, know-how, and more.

Difinity Conference 2022

Difinity Conference 2022

Register today for two amazing days of learning, featuring intensive learning sessions across multiple tracks, led by engaging and dynamic experts.

European SharePoint Conference

European SharePoint Conference

The European SharePoint Conference returns live and in-person November 28-December 1 with 4 Microsoft Keynotes, 9 Tutorials, and 120 Sessions.

Power Apps Ideas

Check out the New Ideas Site

We are excited to announce a new way to share your ideas for Power Apps!

Top Solution Authors
Top Kudoed Authors
Users online (4,707)