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nanci
Level: Powered On

User can't type Space in app

I have several users in an app I built. One of them has a very annoying issue, he can't type spaces in the input controls and forms, every time he presses the space key, the cursor goes back to the beginning of the line. He is using Chrome to access the app, and this problem only happens with the app because on any other webpage he can type normally. Any idea what this could be? His keyboard is set to the English language.

1 ACCEPTED SOLUTION

Accepted Solutions
dynamicsedge
Level 8

Re: User can't type Space in app

@nanci 

 

The settings are likely stored in browser cookies and cache, there may be a few other places. Are you allowed to log in as the specific user? If not, can you ask the user to try those things with clear cache and Incognito? Maybe it's on that user's browser.

 

Or did you already try that specifically with that user?

View solution in original post

5 REPLIES 5
dynamicsedge
Level 8

Re: User can't type Space in app

@nanci Could not reproduce it. We do not get this issue in Chrome when typing space in inputs.

 

Which version of Chrome? Go to Ellipses -> Help -> About Google Chrome

 

Also, does the app do any sort of interesting things like disable and re-enable the input in certain conditions, etc. -  or does the app do anything of note that could be causing this? Sometimes that could be why. Also, does this only happen on Chrome or does it also happen from a mobile device as well.

 

If you are able to, also try this:

 

  1.  Clear all cookies and cache, and try again to play the app.
  2.  After doing #1, then try again to play the app from an Incognito Tab (CTRL+SHIFT+N) 
  3.  Does this issue still occur anyway?
nanci
Level: Powered On

Re: User can't type Space in app

Hi @dynamicsedge ,

The app doesn't do anything in particular with the input control, the issue happens in Chrome and in incognito mode is the same, also tried with a different browser and the problem is still there.
This error happens only with 1 specific user, I can't reproduce it on my computer.
Does PowerApps have some internal settings per user related to language or something similar?

dynamicsedge
Level 8

Re: User can't type Space in app

@nanci 

 

The settings are likely stored in browser cookies and cache, there may be a few other places. Are you allowed to log in as the specific user? If not, can you ask the user to try those things with clear cache and Incognito? Maybe it's on that user's browser.

 

Or did you already try that specifically with that user?

View solution in original post

nanci
Level: Powered On

Re: User can't type Space in app

I can't login as that specific user, but after clearing the browser data and in incognito is still the same.

Highlighted
Microsoft Paul_C
Microsoft

Re: User can't type Space in app

Hi @nanci

Can you have the user get a session id of a session where they've experienced the issue, and then post that session id here?
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid#when-running-an-app-in-a-...

This will give us more information about the issue. (And if using a different browser helps, the user might be able to do that as a workaround until the issue is fixed.)

- Paul C.
Software Engineer on PowerApps

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