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Anonymous
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User unable to access asking for page to be refreshed

 

Screen cap - Dynamics.pngUser unable to access the app through email link or shared link from power apps directly. On page load it states that "This app isn't working. Refresh your browser or try again later." This has been ongoing for 40 hours. The user has tried different browsers and cleared cache. 

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Power Apps Staff claudiosvcc
Power Apps Staff

Re: User unable to access asking for page to be refreshed

Hi,

Seems there's something wrong when checking the user's plan. We're investigating to bring more meaningful information and better action. But, meanwhile, to unblock your user, you can ask him/her to go to https://web.powerapps.com and sign in. They should be prompted to sign in or sign up for a plan via the portal if that's the case. After that they should be able to access the app.

 

Please let me know if that works.

 

thanks

 

View solution in original post

2 REPLIES 2
Power Apps Staff claudiosvcc
Power Apps Staff

Re: User unable to access asking for page to be refreshed

Hi,

Seems there's something wrong when checking the user's plan. We're investigating to bring more meaningful information and better action. But, meanwhile, to unblock your user, you can ask him/her to go to https://web.powerapps.com and sign in. They should be prompted to sign in or sign up for a plan via the portal if that's the case. After that they should be able to access the app.

 

Please let me know if that works.

 

thanks

 

View solution in original post

Anonymous
Not applicable

Re: User unable to access asking for page to be refreshed

Thanks for the response @claudiosvcc the work around that i prompted our users to do was to go sign into Dynamics 365 as this is where they would access the app for the first time. Signing straight into PowerApps even with "App" access wouldn't show it until they had opened it once. 

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