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Kuchen
Frequent Visitor

Users suddenly get the prompt "You need a current plan or trial to use PowerApps"

We are working with one Powerapp in my company since october 2020, until now without any issues. About 50 people are working with this app, all with either an E3 or Office 365 premium license.  
There are no connector in use, the app works with two SharePoint lists and Office365Users and Office365Groups.  

Today, two users messaged us that they get the error "You need a current plan or trial to use PowerApps".

Both users had no issue with the app before and still have "PowerApps for Office 365" selcted in the license and apps section of the user profile in the admin center.  
What could be the issue here?

2 REPLIES 2
LRVinNC
Super User
Super User

Something similar happened to me when our organization first starting using PowerApps.  It sounds like you are about 90 days in to your use of PowerApps - the point at which it happened to me.  Some of your users may have actually created trial accounts when they first accessed PowerApps. When that initial trial expires, they begin to get this message, even though they SHOULD be fully covered under the corporate license.  If they started under the trial, you may need to unassign the trial plan if it is still attached to the user.  That should be preventing the full corporate plan from being invoked.  Take a look a this post and see if it is of any help:  https://powerusers.microsoft.com/t5/Building-Power-Apps/Getting-Start-Free-Trial-message-when-launch...

 

LRVinNC

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Kuchen
Frequent Visitor

Thank you for your suggestion! Unfortunately, the Power Apps trial field isn't selected in the admin center.

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