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WebOffsetPrinte
Level: Powered On

Web App Crashing when Opening

The web app was working fine for weeks then suddenly it will not open any apps. I have read threads that speak of clearing cookies. What are the specific cookies or other cached items I would need to delete to reset the web app?

2 ACCEPTED SOLUTIONS

Accepted Solutions
starwispy
Level: Powered On

Re: Web App Crashing when Opening

Hi @v-yamao-msft

There does appear to be a wider issue here.  I've just started experiencing issues in the last few hours also.  Apps load fine in Chrome, but won't display in Internet Explorer 11.  Has there been a recent update (as previous deployments have caused similar problems)?

 

In IE 11 - app screens do not load:

 

powerapp.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Chrome - app screens load fine:

 

powerappChrome.png

 

 

 

 

 

 

View solution in original post

starwispy
Level: Powered On

Re: Web App Crashing when Opening

Hi Andy,

The issue appears to be resolved for me now -- thanks for following up!

 

@WebOffsetPrinte may like to confirm his issue resolution separately  🙂

 

Many thanks.

View solution in original post

4 REPLIES 4
Community Support Team
Community Support Team

Re: Web App Crashing when Opening

Hi WebOffsetPrinte,

 

The browser cache can get quite large and take up a lot of space on your hard drive, filled with data from websites you will never visit again. It is still useful to occasionally clear it to fix problems and speed things up again.


Files that are cached locally include any documents that make up a website, such as html files, CSS style sheets, JavaScript scripts, as well as graphic images and other multimedia content. So you could clear all the cookies or cached items.


It seems that we don’t have specific cookies or cached items.

 

BTW, you could also try to open the browser in InPrivate mode then login again to see if it works.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
starwispy
Level: Powered On

Re: Web App Crashing when Opening

Hi @v-yamao-msft

There does appear to be a wider issue here.  I've just started experiencing issues in the last few hours also.  Apps load fine in Chrome, but won't display in Internet Explorer 11.  Has there been a recent update (as previous deployments have caused similar problems)?

 

In IE 11 - app screens do not load:

 

powerapp.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

In Chrome - app screens load fine:

 

powerappChrome.png

 

 

 

 

 

 

View solution in original post

Power Apps Staff AndyPennell
Power Apps Staff

Re: Web App Crashing when Opening

There was an issue that could effect web apps like this, it was fixed just now. Is this still happening?

starwispy
Level: Powered On

Re: Web App Crashing when Opening

Hi Andy,

The issue appears to be resolved for me now -- thanks for following up!

 

@WebOffsetPrinte may like to confirm his issue resolution separately  🙂

 

Many thanks.

View solution in original post

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