Workflow is not able to connect to a shared email account

[mapostol]

Hello, I created a workflow with trigger when a new email arrives in Outlook, and this workflow works if the email account I add is an individual email account but it does not work when I add a shared email account. This shared email account does not have userid and password and not in Active Directory group. Can you please help?

[WarrenBelz · Accepted solution]

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[Pstork1]

Shared mailboxes have a different set of triggers and actions than individual mailboxes.  You need to use the trigger for a shared mailbox.

[mapostol]

I replaced the trigger to "When a new email arrives in a shared mailbox (v2)" but I am getting this error. Do I need to have access to the shared email?

[Pstork1]

Yes, you would need access to the shared mailbox to create a flow taht would trigger from that shared mailbox.

[mapostol]

The connection should be with the user that has access to the shared email account.