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mapostol
Frequent Visitor

Workflow is not able to connect to a shared email account

Hello, I created a workflow with trigger when a new email arrives in Outlook, and this workflow works if the email account I add is an individual email account but it does not work when I add a shared email account. This shared email account does not have userid and password and not in Active Directory group. Can you please help?

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WarrenBelz
Super User
Super User

Hi @mapostol ,

This article may be useful to you.

 

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

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5 REPLIES 5
WarrenBelz
Super User
Super User

Hi @mapostol ,

This article may be useful to you.

 

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

Visit my blog Practical Power Apps

Pstork1
Dual Super User
Dual Super User

Shared mailboxes have a different set of triggers and actions than individual mailboxes.  You need to use the trigger for a shared mailbox.

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mapostol
Frequent Visitor

I replaced the trigger to "When a new email arrives in a shared mailbox (v2)" but I am getting this error. Do I need to have access to the shared email?

Capture.JPG

 

Yes, you would need access to the shared mailbox to create a flow taht would trigger from that shared mailbox.



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mapostol
Frequent Visitor

The connection should be with the user that has access to the shared email account.

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