app unable to download

[skyler]

I have an app that has been working fine for a few weeks and all of a sudden stopped working on IOS devices only. It opens and operates perfectly on Android devices but get's stuck on the "Downloading" page when trying to open on an iPad or iPhone. Also opens fine when I go to edit on the web. I have tried renaming the app and it does the same thing. I have created 5 other powerapps and use them daily on IOS devices and they work great. Any idea what could be wrong with this app? I didn't make any edits/changes that I haven't made to all the other apps..

Thank you!

[SinanE]

Can you try changing the icon of the app to one of the default ones? 

[skyler]

Very interesting. Thank you for this tip, it worked. The reason I didn't try it before is because I have created two other apps with custom logo images and they work fine. Is there a reason for this? I can I not have a custom image for this app that I just changed? My boss really likes the custom images 🙂

[AndyPennell · Accepted solution]

Firstly, the icon problem was fixed in v650 which went live yesterday. Secondly, the problem only occurred when the uncompressed size of the icon got "too large".

The good news is that you can put back the original icons today and as long as the iPhone app is v650 you'll be fine.

[skyler]

Fantastic! Just updated and it works, thank you!