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Advocate II
Advocate II

iOS Camera Bug After Package Export in Another Environment.



Here are the steps completed to create this bug:

1. Do an 'Export Package' on an application that is in environement A, and has a camera control in it;

2. Re-import this package in environement B;

3. Open this new application, in environement B, in an iOS mobile device;

4. There is no pop-up to allow the camera, and the camera control does not work.


Here is how to fix this bug:

1. After re-importing the package, open the new application in edit mode;

2. Edit something very minor, move a label, whatever, save and publish;

3. Open this new application, in environment B, in an iOS mobile device;

4. There IS a pop-up to allow camera, and the camera control DOES work.


Here is how I confirmed this was the bug:

1. I created an app, in our "Production" environment;

2. I added a camera control and published the application;

3. My iOS users tried and the camera worked.

4. I then created a similar app in our "Development" environment, to test the export feature;

5. I exported the package for that application and then imported it in our "Production" environment;

6. I had my iOS users try it again, and the camera control did not work, as expected;

7. I edited this new app in production and simply re-published it;

8. My iOS users tried and the camera did work, as expected, thus confirming my hypothesis.


TLDR: Exporting a package and re-importing it in another environment causes a bug where the camera control does not work on iOS mobile devices. The solution is simply to re-publish an application after it was imported. This bug does NOT occur on PCs or Android devices, only iOS devices.



Community Support
Community Support

 Hi @JimmyAinsley ,


Could you please try with other controls? Do they cause the same issue as the camera control?

More information:



Best Regards.


Not applicable

Thanks for posting in the community @JimmyAinsley - are you still experiencing this issue? Can you review the above reply and update the thread if it was helpful?


Thank you,



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