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TYoungOR1
New Member

iPhone Authentication Loop

Hello,

 

I have a user who, whenever he opens one of the apps shared to him, is taken to apps.powerapps.com and required to sign-in. However, when he clicks "sign-in" on the web page it takes him back to that very same web page.

 

My troubleshooting steps so far

* Re-installed the app

* Closed all other apps on the iPhone

* Cleared Safari browser cache

* Re-shared the app in question to the user

 

Some background information

* The user is licensed for PowerApps

* The user is not using MFA and is a MS Exchange-only user (not synced from Windows AD)

* The user is using an iPhone 11

 

Thank you,

2 REPLIES 2
timl
Super User III
Super User III

Hi @TYoungOR1 

It's possible that Safari is blocking third party cookies and this is blocking the authentication process from working correctly.

https://www.engadget.com/2020-03-24-safari-blocks-all-third-party-cookies-by-default.html

I would check the settings that are related to this area to see if it helps.

TYoungOR1
New Member

Figured out the problem. The user's trial of PowerApps needed to be renewed.

 

Thanks,

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