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keep getting an error saying "Failed to update data source credentials"

i am trying to download the JIRA app and log in for the first time and keep getting the following error:


Failed to update data source credentials: Hide details

Activity ID: 127cdc48-0134-4e0c-8de9-5d80786da2f6

Request ID: 962e53eb-abb7-5109-4b05-21a6213a4322

Status code: 400

Time: Thu Sep 27 2018 10:01:01 GMT-1000 (Hawaii-Aleutian Standard Time)

Version: 13.0.6781.178 Cluster URI:


please advise as to how to remedy this.

Community Support
Community Support

Hi @BRydell,


Where did you downlod the JIRA app? Please share the download link. I saw there is no template called JIRA.


In addition, please check your JIRA connection's status on PowerApps site connection list. 




Community Support Team _ Mona Li
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