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Microsoft
Microsoft

mailto command is adding "+" characters to my message

This is a bit strange. I noticed in the past few days that when using the command

 

Launch("mailto:myemail@email.com?subject=Something goes here")

 

my resulting email message subject line reads "Something+goes+here", adding in the "+"s instead of just incorporating the spaces. I've tried using the "%20" escape method but to no avail.

 

Can any one else reproduce this? Is this a known issue with the latest release?

 

Thanks!

 

MV

1 ACCEPTED SOLUTION

Accepted Solutions
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Frequent Visitor

Re: mailto command is adding "+" characters to my message

For what it's worth, the use of the "?" makes the string populate as a query (like what goes into a search engine URL), so instead use:

 

Launch("mailto:myemail@email.com&subject=Something goes here")

 

If you want to use variables from the app, use:

 

Launch("mailto:"& ThisItem.Email&  "&subject=Something goes here")

 

I was able to reproduce your issue and overcome it. Hope it works for you as well.

View solution in original post

15 REPLIES 15
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Community Champion
Community Champion

Re: mailto command is adding "+" characters to my message

Hi

 

I have been using Launch("mailto...") any problem for months and recently not aware of such issues.

I tried Launch again and I can reproduce the same as you, with + in between two phrases with (with spaces).

 

Hope PG can look into this.

 

TQ

hpkeong
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Advocate I
Advocate I

Re: mailto command is adding "+" characters to my message

Yes, the same here.

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Community Support
Community Support

Re: mailto command is adding "+" characters to my message

Hi MAV_CB,

 

It seems that this issue has been fixed now. Please try again with this and let me know if it works on your side.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Microsoft
Microsoft

Re: mailto command is adding "+" characters to my message

Hi Mabel. Unfortunately the issue still persists :(. I'm running version 2.0.560 of the app updated on 11/28

 

Thanks!

 

Mark V.

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Helper III
Helper III

Re: mailto command is adding "+" characters to my message

@MAV_CB, @Lingualizer I can reproduce the same issue. I will try involving other engineers to have a check on it. Thanks for reporting this issue.

Highlighted
Frequent Visitor

Re: mailto command is adding "+" characters to my message

For what it's worth, the use of the "?" makes the string populate as a query (like what goes into a search engine URL), so instead use:

 

Launch("mailto:myemail@email.com&subject=Something goes here")

 

If you want to use variables from the app, use:

 

Launch("mailto:"& ThisItem.Email&  "&subject=Something goes here")

 

I was able to reproduce your issue and overcome it. Hope it works for you as well.

View solution in original post

Highlighted
Frequent Visitor

Re: mailto command is adding "+" characters to my message

I am using the format you suggest:

Launch("mailto:"& ThisItem.Email&  "&subject=Something goes here")

 

But I am still experiencing the + issue. I also tried the %20 with no success.

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Microsoft
Microsoft

Re: mailto command is adding "+" characters to my message

Thanks for the reply. Totally worked when I changed out the "?" character for an "&" instead.

 

MV

Highlighted
Frequent Visitor

Re: mailto command is adding "+" characters to my message

What application is the + subject line launching in (Mail,Outlook,etc.)? What is the operating platform (iOS, Android, W10)?

 

Try without the spaces:

 

Launch("mailto:"&ThisItem.Email&"&subject=TEXT HERE")

 

(I would suggest copying the above text and pasting it into notepad to strip any formating or errant characters before inserting it into the app.)

 

The '%20' attempt is likely not going to resolve the issue. That is just a place holder for a space. The issues lies in the fact that the subject string is not being properly interpreted as a text string.

 

I would say update the code, update the data sources, save the app, wait about 5-10 minutes, then relaunch the application from your platform (make sure it reacquires the app file) and try again.

 

Good Luck

 

 

 

 

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