mailto command is adding "+" characters to my message

[MAV_CB]

This is a bit strange. I noticed in the past few days that when using the command

Launch("mailto:myemail@email.com?subject=Something goes here")

my resulting email message subject line reads "Something+goes+here", adding in the "+"s instead of just incorporating the spaces. I've tried using the "%20" escape method but to no avail.

Can any one else reproduce this? Is this a known issue with the latest release?

Thanks!

MV

[hpkeong]

Hi

I have been using Launch("mailto...") any problem for months and recently not aware of such issues.

I tried Launch again and I can reproduce the same as you, with + in between two phrases with (with spaces).

Hope PG can look into this.

TQ

[Lingualizer]

Yes, the same here.

[v-yamao-msft]

Hi MAV_CB,

It seems that this issue has been fixed now. Please try again with this and let me know if it works on your side.

Best regards,
Mabel Mao

[MAV_CB]

Hi Mabel. Unfortunately the issue still persists :(. I'm running version 2.0.560 of the app updated on 11/28

Thanks!

Mark V.

[Vicky_Song]

@MAV_CB, @Lingualizer I can reproduce the same issue. I will try involving other engineers to have a check on it. Thanks for reporting this issue.

[NK-CSC · Accepted solution]

For what it's worth, the use of the "?" makes the string populate as a query (like what goes into a search engine URL), so instead use:

Launch("mailto:myemail@email.com&subject=Something goes here")

If you want to use variables from the app, use:

Launch("mailto:"& ThisItem.Email&  "&subject=Something goes here")

I was able to reproduce your issue and overcome it. Hope it works for you as well.

[meganschu]

I am using the format you suggest:

Launch("mailto:"& ThisItem.Email&  "&subject=Something goes here")

But I am still experiencing the + issue. I also tried the %20 with no success.

[MAV_CB]

Thanks for the reply. Totally worked when I changed out the "?" character for an "&" instead.

MV

[NK-CSC]

What application is the + subject line launching in (Mail,Outlook,etc.)? What is the operating platform (iOS, Android, W10)?

Try without the spaces:

Launch("mailto:"&ThisItem.Email&"&subject=TEXT HERE")

(I would suggest copying the above text and pasting it into notepad to strip any formating or errant characters before inserting it into the app.)

The '%20' attempt is likely not going to resolve the issue. That is just a place holder for a space. The issues lies in the fact that the subject string is not being properly interpreted as a text string.

I would say update the code, update the data sources, save the app, wait about 5-10 minutes, then relaunch the application from your platform (make sure it reacquires the app file) and try again.

Good Luck