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mrleetyler
Resolver I
Resolver I

"We weren't able to add this connection" Office365 - Mobile app

hi all,

 

have published an app and a user is using the android PowerApps App to use it. however he's being prompted with a window asking to create a O365

 

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Only connections present in the app are Sharepoint and O365 users. 

 

the App works fine for me on mobile App but not this one user.

 

any suggestions on what i can try to get the users app working?

1 ACCEPTED SOLUTION

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Pstork1
Dual Super User III
Dual Super User III

The apps are cached on the dashboard.  So they may have logged in in the past, but not have the current login when prompted to create the connection.



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3 REPLIES 3
Pstork1
Dual Super User III
Dual Super User III

Verify that the user is logging in to the Power Apps app with their Office 365 user and not a different email address, like a Microsoft account instead of a Work or School account.  The Office 365 users connection will prompt each user to authenticate their own connection to Office 365 since it connects to their profile.  Its not a shared connection.



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i'd assume it's the case as the app won't appear in their dashboard unless they're logged in with the correct email.

i will verify as process of elimination though. thanks

Pstork1
Dual Super User III
Dual Super User III

The apps are cached on the dashboard.  So they may have logged in in the past, but not have the current login when prompted to create the connection.



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View solution in original post

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