The app I shared with my users who have been using it since a few weeks cannot find the apps when they login to web.powerapps.com and go to "home" or even in "my apps". I have seen this with 3 of my users and I am guessing all of them cannot see the apps.
They currently go to the email they got when I shared the app and go from there to access the app.
Solved! Go to Solution.
Hi, did you check the Dynamics 365? They should be listed in there.
Yes, it is there, but that's not the point. The point is, how do I instruct my users in using their app in their iPhone's when it doesn't even appear there, nor the "All Apps" list?
Is the official instruction:
1: Go launch the app from the notification email / Dynamics 365 and then
2: Now you can use it within the PowerApps app on your iPhone?
I guess I'm looking for an "official" response as to why the sharing of the app isn't behaving properly.
Could it be that those users are looking at a different environment than the one app belongs to?
List of apps that you see is filtered based on the environment that's selected in the dropdown.
More details here:
Please let us know if this doesn't solve the issue.
Is there a notification on PowerApps.com on the right navigation bar under Notifications on shared user’s account?
Have you refreshed the page to see if you could check the shared Apps?
I share an App to another account to test this issue, if I check the shared app immediately after sharing, I couldn’t find the App on that account, but after refreshing the page, the shared app would be shown.
If you still get this issue, please feel free reply.
I find that some app consumers find sharing tricky in the following two scenarios most often:
1. They have multiple tenants where they log in with more than 1 set of credentials. In that case, they might be signed-in where the app is not shared (even when using the app launcher). So I encourage users with more than 1 set of credentials to practice using "In Private" or "Incognito" modes, after clearing cache.
2. The environments drop down can be forgotten. So I will help users to check which environment they are in before submitting an incident ticket.
Let me know if all is well and the apps have been found now.
My users are also having problems finding the apps that I have shared with them.
The app doesn't appear on the list of "all apps" and we have ensured that the environment is the proper one. So the user must launch the app from the link within the share notification email. or from the user's notifications, but why wouldn't it appear in the all apps list?
Further, the app won't appear on a user's iPhone until it has been launched from the web.
Has anyone else experienced these sharing and app visibility issues? We are very reluctant to "release" these to our senior management to use when and fundamental issues exist.
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