shared apps not found on home page of power apps

[sravankcm]

Hello, 

The app I shared with my users who have been using it since a few weeks cannot find the apps when they login to web.powerapps.com and go to "home" or even in "my apps". I have seen this with 3 of my users and I am guessing all of them cannot see the apps.

They currently go to the email they got when I shared the app and go from there to access the app.

Thanks 

[Ray_Garza]

Hi, did you check the Dynamics 365? They should be listed in there.

[flyte · Accepted solution]

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@Ray_Garza wrote:

Hi, did you check the Dynamics 365? They should be listed in there.

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Yes, it is there, but that's not the point. The point is, how do I instruct my users in using their app in their iPhone's when it doesn't even appear there, nor the "All Apps" list? 

Is the official instruction: 

1: Go launch the app from the notification email / Dynamics 365 and then 

2: Now you can use it within the PowerApps app on your iPhone?

I guess I'm looking for an "official" response as to why the sharing of the app isn't behaving properly. 

[Ray_Garza]

What I usually do is from with PowerApps, I share the app. The user gets the email with the link. I have them Use the link to open the app at least once. Afterwards, it should then show up in the phone powerapps application. If it doesn't, I suggest to submit a bug with your findings.

[DavidLozzi]

Same issue here. My app is shared with the org, but no one sees it, I need to email a link. But they get all the default templates? This doesn't make much sense. 

[sravankcm]

The apps will be on Dynamics 365

 https://home.dynamics.com

[linhtran]

Hi @Ray_Garza,

I am sorry you are having this issue. The expected behavior is that even if your user hasn't opened the app (i.e. via email link), they should be able to find them under 'All' filter on their phone (PowerApps mobile player). If that is not the case, please do let me know and we will investigate this as a bug.

Thanks,

Linh

[DavidLozzi]

That's the issue I'm seeing, users do not see the app when they open the PowerApps app

[sarafankit]

As Linh mentioned, your user should be able to use the PowerApps player and switch the filter to "All" to see the apps shared with them or with the organization.

Sometimes, the permissions take couple of minutes to propogate as soon as you Share, so please ask them to try within few minutes.

[flyte]

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@sarafankit wrote:

As Linh mentioned, your user should be able to use the PowerApps player and switch the filter to "All" to see the apps shared with them or with the organization.

Sometimes, the permissions take couple of minutes to propogate as soon as you Share, so please ask them to try within few minutes.

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As we all have been mentioning, since the beginning of this thread months ago, that what you are describing is not consistently happening. That is, sometimes users do not ever see their apps in the power apps list, no matter what filter is on. In these scenarios having to manually direct them to the Dyanmics 365 page, and THEN the apps will appear in the PowerApps page and iPhone app. 

[sarafankit]

Hey @flyte

Let's break the problem apart separately into what users see on PowerApps.com & what they see on PowerApps native players on iOS, Android & Windows Phone.

1. On PowerApps native player on iOS, Android & Windows Phone: Any app shared with the user or with the organization should be visibile in "All Apps". I tested it just now and it is working. If you are still seeing this as an issue, please can you provide me with the Session ID (PowerApps Player > Account Picture > Session Details) for the user who is experiencing this. Also, please provide the App ID (You can get this on the app details page on powerapps.com) from your account. We would look into it.
2. On PowerApps.com: We currently don't show the apps which are shared with you just as a user on the powerapps.com website, the recomended way to get them is via Dynamics 365 page. We are listening for feedback on this and learning from all of you. Can you please create an Idea and vote on it to help us prioritize: https://powerusers.microsoft.com/t5/PowerApps-Ideas/idb-p/PowerAppsIdeas

I hope you understand that we need your help to debug this issue related to the native player, it has not been reported otherwise. All the messages on this thread were about the powerapps.com and not about native player experience.