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unable to login to iphone app with account personal

I shared an application with a guest user, the guest user is a hotmail.com account, the first time he entered without problem in the mobile IOS app, but then I have logged out and I can no longer log in. No error appears, simply when I press the login button it is disabled. I must indicate that through the web I can log in with that account. I appreciate some help.

 

Best regards,

Julian

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