cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
davyjones
Helper III
Helper III

variable carrying over from another ticket

Good day all!

 

I have an app that creates a ticket and has various stages where different parties have to fill in their part.  One part asks the I.T. group to fill in how much the request is going to cost.  If this is a new ticket, I would like that box to start out blank.  If they have already filled in the number and saved it, I (of course) would like it to display the number that is now stored in the SharePoint.  

 

The problem I am having, is that when someone views another ticket, and that variable is picked up, that number stays in the buffer and is then displayed in the next ticket if there was a blank.  If they open a ticket where a different number is, then the new number is displayed.  So, this problem only happens if the second ticket was supposed to be blank in that box.

 

The current code in my 'default':

 

davyjones_0-1659556209231.png

can anyone please help me?


thank you!


David

1 ACCEPTED SOLUTION

Accepted Solutions
BCBuizer
Super User
Super User

Hi @davyjones ,

 

Please consider changing the value of the variable to blank after you are done using it. For instance to add the below formula to the OnSucces property of a form where the variable is used to populate one of the fields in the form:

 

Set(Variable,Blank())

 



Did you like my post? Please give it a thumbs up! Did I resolve your issue? Please click Accept as Solution to close the topic and so other members of the community can find solutions more easily.

View solution in original post

6 REPLIES 6
BCBuizer
Super User
Super User

Hi @davyjones ,

 

Please consider changing the value of the variable to blank after you are done using it. For instance to add the below formula to the OnSucces property of a form where the variable is used to populate one of the fields in the form:

 

Set(Variable,Blank())

 



Did you like my post? Please give it a thumbs up! Did I resolve your issue? Please click Accept as Solution to close the topic and so other members of the community can find solutions more easily.

good morning, @BCBuizer !

 

I set that bit of code not only on the 'onselect' of the save button (after the patching), but also on the 'onsuccess' of the form on that page.  The problem still remains.  Anything that is saved from that variable remains when someone opens a different ticket.  do you know what I might be doing wrong?

 

thank you,


david

BCBuizer
Super User
Super User

Hi @davyjones ,

 

Assuming the variable is blank as expected, the default value may come from Parent.Default. Can you share the Default property of the DataCard and the Item property of the form?



Did you like my post? Please give it a thumbs up! Did I resolve your issue? Please click Accept as Solution to close the topic and so other members of the community can find solutions more easily.

hey @BCBuizer , thank you for getting back.  As requested, here are the results:

 

davyjones_0-1663943775282.png

This seems right, as it is calling the value from the SharePoint for that particular field.

davyjones_1-1663943864392.png

I am guessing that you are speaking of the form within that particular screen, right?  this is that, and doesnt look too bad.  I am at a loss here!

 

 

BCBuizer
Super User
Super User

Hi @davyjones ,

 

I assume _RequestForm is some kind of variable. Can you make sure this is updated when the user selects a different ticket?



Did you like my post? Please give it a thumbs up! Did I resolve your issue? Please click Accept as Solution to close the topic and so other members of the community can find solutions more easily.

Hey @BCBuizer !  sorry for taking so long to reply, work got very busy!

 

Yes, the idea is that after the user hits the 'save' button on the previous ticket, the variable would then clear out, so it wouldnt be on any other tickets.  I have that code on the 'save' button shown below.  However, I tried again this morning and it seems to save the variable even though everything looks clean.  Thoughts?

 

davyjones_0-1667483715649.png

Also, here is the code for the box itself, maybe there is something that can be improved here?

 

davyjones_1-1667483787217.png

 

Helpful resources

Announcements

Power Platform Connections - Episode 7 | March 30, 2023

Episode Seven of Power Platform Connections sees David Warner and Hugo Bernier talk to Microsoft MVP Dian Taylor, alongside the latest news, product reviews, and community blogs.     Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show!      Show schedule in this episode:    0:00 Cold Open 00:30 Show Intro 01:02 Dian Taylor Interview 18:03 Blogs & Articles 26:55 Outro & Bloopers    Check out the blogs and articles featured in this week’s episode:    https://francomusso.com/create-a-drag-and-drop-experience-to-upload-case-attachments @crmbizcoach https://www.youtube.com/watch?v=G3522H834Ro​/  @pranavkhuranauk https://github.com/pnp/powerapps-designtoolkit/tree/main/materialdesign%20components @MMe2K​ https://2die4it.com/2023/03/27/populate-a-dynamic-microsoft-word-template-in-power-automate-flow/ @StefanS365 https://d365goddess.com/viva-sales-administrator-settings/ @D365Goddess https://marketplace.visualstudio.com/items?itemName=megel.mme2k-powerapps-helper#Visualize_Dataverse... @MMe2K    Action requested:  Feel free to provide feedback on how we can make our community more inclusive and diverse.    This episode premiered live on our YouTube at 12pm PST on Thursday 30th March 2023.    Video series available at Power Platform Community YouTube channel.    Upcoming events:  Business Applications Launch – April 4th – Free and Virtual! M365 Conference - May 1-5th - Las Vegas Power Apps Developers Summit – May 19-20th - London European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas    Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community    If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions.   

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.    Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218  tom_riha      theapurva  takolota     Akash17  momlo     BCLS776  Shuvam-rpa     rampprakash  ScottShearer     Rusk  ChristianAbata     cchannon  Koen5     a33ik   Heartholme     AaronKnox        Matren        Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg    rubin_boer   cwebb365   Dorrinda   G1124   Gabibalaban   Manan-Malhotra   jcfDaniel   WarrenBelz   Waegemma      If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today: https://www.powerplatformconf.com/   

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.       Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.    Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

Welcome to the Power Apps Community

Welcome! Congratulations on joining the Microsoft Power Apps community! You are now a part of a vibrant group of peers and industry experts who are here to network, share knowledge, and even have a little fun! Now that you are a member, you can enjoy the following resources:   The Microsoft Power Apps Community Forums If you are looking for support with any part of Microsoft Power Apps, our forums are the place to go. They are titled "Get Help with Microsoft Power Apps " and there you will find thousands of technical professionals with years of experience who are ready and eager to answer your questions. You now have the ability to post, reply and give "kudos" on the Power Apps community forums! Make sure you conduct a quick search before creating a new post because your question may have already been asked and answered!   Microsoft Power Apps IdeasDo you have an idea to improve the Microsoft Power Apps experience, or a feature request for future product updates? Then the "Power Apps Ideas" section is where you can contribute your suggestions and vote for ideas posted by other community members. We constantly look to the most voted Ideas when planning updates, so your suggestions and votes will always make a difference.   Community Blog & NewsOver the years, more than 600 Power Apps Community Blog Articles have been written and published by our thriving community. Our community members have learned some excellent tips and have keen insights on building Power Apps. On the Power Apps Community Blog, read the latest Power Apps related posts from our community blog authors around the world. Let us know if you would like to become an author and contribute your own writing — everything Power Apps related is welcome!   Power Apps Samples, Learning and Videos GalleriesOur galleries have a little bit of everything to do with Power Apps. Our galleries are great for finding inspiration for your next app or component. You can view, comment and kudo the apps and component gallery to see what others have created! Or share Power Apps that you have created with other Power Apps enthusiasts. Along with all of that awesome content, there is the Power Apps Community Video & MBAS gallery where you can watch tutorials and demos by Microsoft staff, partners, and community gurus in our community video gallery.   Again, we are excited to welcome you to the Microsoft Power Apps community family! Whether you are brand new to the world of process automation or you are a seasoned Power Apps veteran. Our goal is to shape the community to be your ‘go to’ for support, networking, education, inspiration and encouragement as we enjoy this adventure together!   Let us know in the Community Feedback if you have any questions or comments about your community experience.To learn more about the community and your account be sure to visit our Community Support Area boards to learn more! We look forward to seeing you in the Power Apps Community!The Power Apps Team

Top Solution Authors
Top Kudoed Authors
Users online (2,664)