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bbar0121
Level: Powered On

App Stopped Working, Refresh your Browser.

Multiple apps are not working for me and others in both chrome and IT.  Here are some Session IDs

Session ID: cef41bba-0793-4a6d-9e52-8749bbf8dc68

Session ID: eb690fd9-52a8-4ddc-8495-1878e906070d

Session ID: 5cdc544a-6212-46b3-ac5d-4c8989007de0

1 ACCEPTED SOLUTION

Accepted Solutions
bbar0121
Level: Powered On

Re: App Stopped Working, Refresh your Browser.

Restarting browser didn't work.  Not sure what the issue was but my apps started working the next day.

View solution in original post

8 REPLIES 8
Community Support Team
Community Support Team

Re: App Stopped Working, Refresh your Browser.

Hi @bbar0121,

Could you please share more details about your issue?

If you could provide more details about your issue, we would provide a proper workaround for you.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
bbar0121
Level: Powered On

Re: App Stopped Working, Refresh your Browser.

Restarting browser didn't work.  Not sure what the issue was but my apps started working the next day.

View solution in original post

Super User
Super User

WHY?: This app isn't working. Refresh your browser or try again later

I have multiple users reporting this issue over the past couple days in both Chrome and IE. Because they are field employees, its challenging to track them down in front of a computer to pull Session ID's. 

So far, I've instructed them to: 

  • Restart browser
  • Clear Cache (which is not a fun thing to do because you lose all your tab-completion in the address bar, among other inconveniences such as saved passwords, etc.)

What is the fix for this issue? What is the root cause? This issue has popped up for various users at various times. @powerapps Team, please provide some insights.

Thank you

PowerApps Staff cherie
PowerApps Staff

Re: WHY?: This app isn't working. Refresh your browser or try again later

@ericonline, if you could provide the app id for me, we could look it up that way to see what the issues are.

 

Thanks

Cherie

Super User
Super User

Re: WHY?: This app isn't working. Refresh your browser or try again later

Hi @cherie. Thank you very much for the offer. I was able to track this user down. Via Skype, we flushed the cache going 4 weeks back. This cleared the issue in Chrome and ODDLY ENOUGH, it cleared the same issue user was seeing in IE. 

I'd like to recommend that PowerApps Team adjusts/enhances the error message from: 

"This app isn't working. Refresh your browser or try again later", to include: 

"...try clearing your cache...".

Thank you

 

 

 

PowerApps Staff cherie
PowerApps Staff

Re: WHY?: This app isn't working. Refresh your browser or try again later

Thanks for letting me know. If you are able to share the app id, I would still appreciate it as it could help us fix the issue or display the correct error messaging.

Super User
Super User

Re: WHY?: This app isn't working. Refresh your browser or try again later

ca7fe54d-ae94-42fd-9c42-b166c12f37b8

PowerApps Staff cherie
PowerApps Staff

Re: WHY?: This app isn't working. Refresh your browser or try again later

Thank you so much for providing the app id! We actually have a fix coming in for this particular issue and it should be deployed by the end of year/early next year.

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