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Level: Power Up

O365 User information lookup error

Trying to create a validation tool for multiple datasets, against our O365/AzureAD Values.


I found this bit of code


Which can be used to dynamically show a phone number for the users that show up via text input search to a gallery.


I continue to recieve the following error though:

Office365.Users.UserProfile Failed: {
"Status": 404,
"Message": No user Found with the Specified id.r/nclientrequestid: (An ID number of some sort)
"Source": ""

The code works but it prevents the app from being used outside of Edit mode (Which it works fine in, and shows the correct phone number for people), if i attempt to run the app the gallery wont load.

Super User
Super User

Re: O365 User information lookup error


Try changing your formula to the following:


This may or may not be the issue, but the double parenthesis you had before around the UserPrincipalName...I've seen that be evaluate to "true" rather than the actual value you want.  It's possible that is what is happening.

Let's start there...

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Level: Power Up

Re: O365 User information lookup error

Sorry! That was a typo when i wrote it out here, it does not have that in the code I am using.

Error remains the same.


Here's another version using the v2 user profile, which gives a different error


O365.Users.UserProfileV2 failed: {"error": {"code": "Request_BadRequest", "message": "Bad Request - Error in query syntax." "inner error"

Super User
Super User

Re: O365 User information lookup error


I'm not seeing an issue with the formula then.  It works fine here (edit and play mode).

The only difference is that I am testing against a hard coded email address instead of a list.


1) perhaps roll back a stage and look at your Items property for the Gallery that this is coming from.

2) change the .UserPrincipalName to .mail to see if there are any changes (usually that is backward from what is normal - but worth a try)

3) Try to change your formula to Concat(Office365Users.UserProfileV2(ThisItem.UserPrincipalName), businessPhones & ",")  this will combine any values in the businessPhones table into one string.


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Level: Powered On

Re: O365 User information lookup error

Hi @jtepp 


same issue for me

I've tried with this formula, seems better Smiley Happy



Or maybe you can manager this with a Flow..

Level 10

Re: O365 User information lookup error

Hi @jtepp ,

It seems like the error is because some of the users are not part of your tenant (most likely guest user or external contacts on office365).

To test this:

Try adding your email address: No Error


First(Office365Users.UserProfile(("Your email address")).BusinessPhones).Value 


Try adding an email address of a Guest user from admin portal > users > Guest Users: Error

First(Office365Users.UserProfile(("Guest Users Email Address")).BusinessPhones).Value 



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