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Shais
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

@Audrie-MSFT @LanceDelano @AndyPennell @tahoon @anousham @CarlosFigueira @CWesener @Emma @emmac @Hemanth 

 

Hi all, 

 

Could you please provide an update of when this will be resolved? My company gets paid for the service that is rendered according to customer verification. Providing updates and ensuring important bugs are worked out before releasing the update is sooo vital. At the very least fixing the bug in a timely fashion is better than a 2 week or more wait. 

 

 Thank you in advance for your response. 

 

HeidiSilva
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?


Has anyone got a response when this will be normalized?

HeidiSilva
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Did you receive any response about the bug?

Community Support Team
Community Support Team

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

The issue is still pending on a Fix.

Apologize for the inconvenience which the issue brings to you.

The team are working on this.

Your understanding is much appreciated.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Gillette
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

i have not gotten anything, just whomever has reponsded in this thread.

PowerApps Staff emmac
PowerApps Staff

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Thanks all for your patience - hear your frustration loud and clear. We have identified the problem and are testing the fix for this issue. I'll provide an update soon with more information about exactly when this is expected to roll out to all regions. 

-Emma

Shais
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

@emmac Hi Emma, have you decided to roll out to the Midwestern American region? We really need this to work. Do you all have a working patch for this? Thanks for keeping me up-to-date on this as it's very pertinent to the work that we do. 

HaydenSinclair
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

I heard from the MS team this morning that they have rolled out a fix.  I republished my app in PowerApps, to PowerApps release 3.18063.33

 

I have tested and the Pen tool works for me on the Samsung Tablet, Surface Book and a Galaxy Note phone.  

 

So it looks to me the issue is resolved thanks team. 

 

 

HeidiSilva
Level: Powered On

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Today I ran the test again and it worked perfectly, problem solved.
Thanks

PowerApps Staff emmac
PowerApps Staff

Re: Pen Input Tool - 'Scratches' rather then writes on mobile now - new bug?

Hey all - The fix for the pen input control should now be seen worldwide. If there are still issues, please let me know. 

 

Thanks for your patience. 

 

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