Showing results for 
Search instead for 
Did you mean: 
Super User
Super User

Solid Powerapp crashes 50% in ipad



I have quite a complicated app that is running very well on a PC.  I have an iPad user that has been seeing crashes 50% of the time when going to a particular screen.  Its 50% when trying the exact same thing.  Sometimes it works, sometimes it crashes.  The nature of the crash is this:  The screen starts to load, then it goes to a full-screen spinner, and back to the default screen of the app.  I know its a crash and not an inadvertent back() command because the state of the screen is cleared.  Otherwise, the last state of that screen would still be there.


The question is, how do debug the issue?  Is it a particular command, connection, etc that is not friendly on an iPad?  I have no idea how to find debugging information for this.  In general, the app is good because I have not had any crashes on PC, nor my Android phone.  


Thank you.

PowerApps Staff cherie
PowerApps Staff

Re: Solid Powerapp crashes 50% in ipad

Typically iOS is the most restrictive in terms of memory usage which is why the apps have a tendency to crash in iPads first if they are pretty large.


Several things for you to try/investigate:

- Delayed loading (experimental options)

- Control property optimization (experimental options)

- Looking at the particular screen where it is crashing. What type of controls are they using? Are you loading a lot of data on that screen? Is it possible to break that screen up into two so that it uses less memory?




Super User
Super User

Re: Solid Powerapp crashes 50% in ipad

The entire app is very data intensive.  Every screen has multiple list views, and calls to multiple databases.  Results are short (like 10-20 items in the list) as well as one of the PDF view "hacks" found on this forum.  The point of the app is to have a lot of very specific information all in a single view.  Splitting that to mulitple screens would kind of diminish the entire point of the app.  



This screen crashes about 50% of the time.  Even when invoked the same way.  Works perfect on PC.


  • Four query lists... two data sources, all galleries.  Entire screen has delegable filters, etc.  
  • The drawing view is a PDF. Retrieved from a MS Flow routine, found here:  Click to View
  • Many little buttons and indicators with conditional text, colors, formatting, pulling status in from other datasources, using lookup()




Level: Powered On

Re: Solid Powerapp crashes 50% in ipad

I am facing the same kind of issue

I keep the no of controls <30 at most.

Small data (on excel it is less than 500kb in total and I loaded into the collection)


PowerApps Staff claudiosvcc
PowerApps Staff

Re: Solid Powerapp crashes 50% in ipad

Can you please send session ids?
Ideally: 1st - grab the session id; 2nd - try to repro the issue. If it crashes send us the session id.
If that doesn’t work, try to repro the problem and send the session if of the first session immediately after the crash.
Level: Powered On

Re: Solid Powerapp crashes 50% in ipad


This is the 2nd session. After the crash happenend, I open the hamburger menu icon and get the session id right away,

Please take a look and give me some recommendation,....



PowerApps Staff claudiosvcc
PowerApps Staff

Re: Solid Powerapp crashes 50% in ipad

Still trying to understand what's going on here.


Is there any specific action you're taking or does it just crashes after some random amount of time (like taking a picture)? Or even during startup only. 

Helpful resources


PowerApps Monthly Community Call!

Join us next Wednesday for our Demo Extravaganza, October 16, 2019 8am PDT.


Microsoft Business Applications Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.


Watch Sessions On Demand!

Continue your learning in our online communities.

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020


Power Platform World Tour

Coming to a city near you


PowerApps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Join PowerApps User Group!!

Connect, share, and learn with your peers year-round


Power Platform Summit North America

Register by September 5 to save $200

Top Kudoed Authors
Users Online
Currently online: 191 members 4,370 guests
Please welcome our newest community members: