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avmaxdan
Level: Powered On

Support for Powerapps (MindTree) is failing badly

Hi,

 

It's great to have some support for PowerApps, however, despite being UK-based, I'm always directed to an Indian call-center called MindTree where the staff are friendly and helpful, nevertherless, their effectiveness in providing support is very low due to their language difficulties.  For example, a ticket about access and subscriptions was passed from Des Moines to Mindtree with an email trail, the Mindtree operator phoned back and asked  me to describe the issue.  First of all I wanted to know if the MindTree operator had seen the previous email trail, I asked if they had, however, they were unable to intepret my question as anything other than a request to carry-on the support ticket by email.  Despite repeating the question several times and walking them through it slowly they just could not understand this simple question.  I really can't afford to lose hours of my day like this.  This is an ongoing issue for over 6-months (many, many similar experiences with MindTree) and it is incredibly frustrating when I can't even communicate the issue or it takes far longer than it should.  MS really need to look at this and soon .. it's below sub-standard support, in fact its so bad - I just cant find the words to describe it.  Does anyone have alternative MS support source contact details?

3 REPLIES 3
PowerApps Staff LanceDelano
PowerApps Staff

Re: Support for Powerapps (MindTree) is failing badly

thanks.  I'll see if I can track this down. 

 

jagrac
Level: Powered On

Re: Support for Powerapps (MindTree) is failing badly

Hello My name is James With Power Apps Premium support in the United States. Do you have a Case Number I can use to assist?

Administrator
Administrator

Re: Support for Powerapps (MindTree) is failing badly

hi @avmaxdan thank you for posting this. can you please follow up with @jagrac in US Support for further assistance? 

 

Thank you. 

 

@TopShelf-MSFT

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