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Super User
Super User

Re: This PowerApp didn't install correctly. Please try again.

This issue just popped up for one of my users. They have been using the app without issue for ~2-3 weeks. Only one user has issue. 
Screenshot:

image.png

What is the resolution at this point?
Thank you

Super User
Super User

Re: This PowerApp didn't install correctly. Please try again.

 
PowerApps Staff claudiosvcc
PowerApps Staff

Re: This PowerApp didn't install correctly. Please try again.

Hi,

Sorry to see this.

Can you please provide a session ID?

 

On this screen you just need to hit "more"

Super User
Super User

Re: This PowerApp didn't install correctly. Please try again.

I'll try. User is 2 timezones away and not responding at this time. Will forward asap.

PowerApps Staff claudiosvcc
PowerApps Staff

Re: This PowerApp didn't install correctly. Please try again.

That's ok, just update this thread as you have this information so we can dive deep into it.

 

Craig2
Level: Powered On

Re: This PowerApp didn't install correctly. Please try again.

I too am seeing the same issue.

Session ID: 15c8a303-7a4e-453a-9ca1-0cb0e72e8033

PowerApps Staff Mengping-Shawn
PowerApps Staff

Re: This PowerApp didn't install correctly. Please try again.

Hi @ericonline ,

It's strange to see this happen suddenly, for only one user, without any updates to the app.

We will take a deep dive after we get the Session ID.

At the mean time, can you suggest the user try cleaning cache (PowerApps home page -> Open drawer from top left corner -> hit "Clear cache" under "HELP")? This will force redownloading and reinstalling the app.

PowerApps Staff Mengping-Shawn
PowerApps Staff

Re: This PowerApp didn't install correctly. Please try again.

Hi @Craig2 

Thanks for providing the session ID. We will take a look immediately.

PowerApps Staff Mengping-Shawn
PowerApps Staff

Re: This PowerApp didn't install correctly. Please try again.

You could also try the cleaning cache approach mentioned above before we have any updates from looking at your Session ID

namnguyenkg
Level: Powered On

Re: This PowerApp didn't install correctly. Please try again.

I tried clearing cache, but it did not work

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