cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
piyush
Level: Powered On

Unable to sign in mobile app

Hi.
For past few weeks I am not able to sign in to my android PowerApps. I use multiple accounts. It just prompts me to select an account. When I select it then, it gives the attached error.
I am able to login to web PowerApps using browser on mobile. The browser did prompt for Authentication multiple times but then is working fine. I've installed all the updates as well. Plz advise.
4 REPLIES 4
PowerApps Staff claudiosvcc
PowerApps Staff

Re: Unable to sign in mobile app

Sorry to hear you're having problems. Can you please provide us the version you have installed on your device? Also it would help to know if you're using authenticator app.

 

Community Support Team
Community Support Team

Re: Unable to sign in mobile app

Hi @piyush ,

Please check your device's system to see whether it meet PowerApps requirments:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

What's more, please check this doc , may be this can help:

https://docs.microsoft.com/en-us/powerapps/maker/signup-for-powerapps

Here's a similar issur for your reference:

https://powerusers.microsoft.com/t5/General-Discussion/Sign-in-issues-on-Android/td-p/47913

 

Best regards,

Community Support Team _ Phoebe Liu

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
piyush
Level: Powered On

Re: Unable to sign in mobile app

@claudiosvcc  My app version is, 3.19073.14. I have authenticator installed for microsoft account. O365 do not use the authenticator app

Highlighted
piyush
Level: Powered On

Re: Unable to sign in mobile app

@v-yutliu-msft  As mentioned now, my app's version is, 3.19073.14. Also, my current Android version is 9. Phone's RAM is 8GB. Configuration shouldn't be the issue as the app was working before.

I tried,

  • Clearing Cache
  • Clearing Storage
  • Uninstall/Install

But the issue stays the same!

Helpful resources

Announcements
firstImage

PowerApps Monthly Community Call!

Join us next Wednesday for our Demo Extravaganza, October 16, 2019 8am PDT.

firstImage

Microsoft Business Applications Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

firstImage

Watch Sessions On Demand!

Continue your learning in our online communities.

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

FirstImage

Power Platform World Tour

Coming to a city near you

thirdimage

PowerApps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

FourthImage

Join PowerApps User Group!!

Connect, share, and learn with your peers year-round

SecondImage

Power Platform Summit North America

Register by September 5 to save $200

Top Kudoed Authors
Users Online
Currently online: 534 members 5,333 guests
Please welcome our newest community members: